Customer reviews from lg.com
LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator
Average customer rating
4
(552 Reviews)
Rating breakdown 552 reviews
5 Stars
302
4 Stars
98
3 Stars
50
2 Stars
34
1 Star
68
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator
Posted by: Victoryas
from Brockton, MA
Verified Purchase:Yes
I bought this about 3 years ago and I love it. Very convenient size distribution in doors, the fridge space and options to distribute with the dividers and the container so you choose your way!
Pros: Style/Design, Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Cdizzy
from KY
Verified Purchase:Yes
I had my LG refrigerator for 4 years then the compressor went out. I lost tons of money on groceries. A year later the same part went out again. Yet again I lost all kinds of food! Terrible refrigerator!!
Quality
1
Features
1
Value
3
Response from lg.comBy JaNika Wiley, Social Media, December 29, 2022
We're sorry to hear this, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Andy7127
from San Diego, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We had an issue with our compressor and called LG for repair. He replaced the compressor and fixed the problem. Only took about 1/2 hour. Very satisfied.
Pros: Style/Design, Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Beautifully designed and also very functional!
on January 13, 2023
Posted by: LG and loving it
from Fort Collins, Colorado
Verified Purchase:Yes
A work horse of a refrigerator that also looks great I. The kitchen.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Reddawggy42
from Washington
Verified Purchase:Yes
[This review was collected as part of a promotion.] So glad I bought the five year extension of the warranty. At Four and a half the compressor went out
Pros: Style/Design
Quality
2
Features
3
Value
2
Response from lg.comBy Cazzandra Galangco, LG Social Media, February 5, 2023
Thank you for communicating with us about your experience and for your feedback regarding your LG refrigerator. We apologize for any inconvenience that you may have encountered with your appliance. Should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport with your contact number. You may also call us at (800) 243-0000, and we'll be glad to check what we're able to help you with. -Cazz
Written by a customer while visiting lg.com
Posted by: Vickbur
from Racine, wi
Verified Purchase:Yes
[This review was collected as part of a promotion.] While I liked the refrigerator , I only had it for 3 yrs and the compressor went out. Service is horrible. The first time the tech came out and looked at it and said he had to order the parts. The second time no one showed up for the appointment. I was emailed that they would have to reschedule 2 weeks out! I have been with out a refrigerator for about a month. Horrible experience!!
Quality
1
Features
4
Value
3
Response from lg.comBy Cazzandra Galangco, LG Social Media, February 5, 2023
Thank you for sharing your feedback with us. We apologize for the inconvenience that you encountered with your LG refrigerator. Your review will be considered for our service improvements and product developments. We would like to investigate this and help you out. Please send us a private message on Facebook or Twitter at @LGUSSupport with your contact number. You may also call us at (800) 243-0000, and we'd be glad to help you out. -Cazz
Written by a customer while visiting lg.com
Customer Rating
3
Buy with caution
on February 23, 2023
Posted by: Albritey13
from Richmond,Ky
Have had this refrigerator for almost 5 years. The compressor has been replaced once. The control panel for the water/ice dispenser was replaced for a second time today. A switch controlling that dispenser replaced once.
I do love the door in door feature and the capacity.
I am hoping to buy another extended warranty, my 5 year ends in July.
I do love the door in door feature and the capacity.
I am hoping to buy another extended warranty, my 5 year ends in July.
Pros: Style/Design
Quality
3
Features
5
Value
2
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 28, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
1
dont buy it
on March 22, 2023
Posted by: UnsatisfiedAF
from Oxnard ,Ca
i would give it a 0 of i could , its on its 2nd time the freezer is going out this time. 1st time it was both the fridge and freezer for it being as expensive as it is i expected it to last longer then a year. they came and said they have a lot of calls on these for the same issue wish i knew this ahead of time before spendung 4k on a useless fridge
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, March 23, 2023
We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com