Customer reviews from lg.com
LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator
Average customer rating
4
(552 Reviews)
Rating breakdown 552 reviews
5 Stars
302
4 Stars
98
3 Stars
50
2 Stars
34
1 Star
68
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator
Posted by: Anonymous
from Texas
Verified Purchase:Yes
I’ve had this refrigerator for a little over three years, and it has completely failed. A sealed system failure. It’s very disappointing to say the least.
Pros: Style/Design
Quality
1
Features
5
Value
2
Response from lg.comBy Sandy, Social Media, August 30, 2022
We hate to hear this and see you are scheduled for service today 8/30. Thank you for taking the time to provide us your feedback. ^Sandy
Written by a customer while visiting lg.com
Posted by: ItWasColdAsIce
from Michigan
Verified Purchase:Yes
Bought this less than 2 years ago and the compressor went out. We ended up losing everything in the fridge and freezer. Took over 2 weeks to get someone to replace the part. We were pretty disappointed with the overall quality. After reading the reviews, it seems that LG has a compressor problem with their refrigerators.
Pros: Style/Design
Quality
2
Features
4
Value
2
Response from lg.comBy JaNika Wiley, Social Media, September 14, 2022
So sorry to hear this, and thank you for sharing your experience. We have made significant advancements to our compressor design to avoid future failures. We hope to rebuild your trust over time. ^Nikki
Written by a customer while visiting lg.com
Posted by: jmackansas
from Glenwood Springs, CO
Verified Purchase:Yes
[This review was collected as part of a promotion.] We really liked our fridge until it broke down. 4 years was all it lasted. Unfortunately, we were unable to get service. And had to get a new refrigerator.
Pros: ease of use, Style/Design
Quality
2
Features
4
Value
4
Response from lg.comBy JaNika Wiley, Social Media, September 14, 2022
We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
Compressor down AGAIN
on September 12, 2022
Posted by: Unhappy LG owner69
Got this 4 years ago compressor went out and had it fixed well here we are a year later and the foods getting warm again not gonna bother calling LG cause there equipment sucks had to take the dishwasher back also got a bosh instead
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy JaNika Wiley, Social Media, September 16, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Written by a customer while visiting lg.com
Posted by: Fix my refrigerator
from Maryland
Verified Purchase:Yes
Our refrigerator quit working and we have been trying to get it fixed for almost a month. The extended warranty is not worth the paper it's written on. LG does not care if it works or not. We have been dealing with this problem for almost a month and LG SUCKS at getting it fixed. We have to go to our garage to use a much cheaper, older refrigerator. that works.
Quality
1
Features
1
Response from lg.comBy JaNika Wiley, Social Media, September 19, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Written by a customer while visiting lg.com
Posted by: Indiana country girl
from Camden Indiana
Verified Purchase:Yes
Love the French door style. The door in door feature is very nice and convenient. Would never purchase one with ice and water dispenser in the door. Ice maker in the refrigerator door doesn't keep the ice frozen. The cubes are small and clump together. The water from the dispenser shows water stains.
I woke up one morning with water in front of the refrigerator. The refrigerator stopped working and my food in the fridge was warm and needed to be tossed. The food in the freezer was thawed out. I kept the fridge plugged in and after a day it started working on and off. Go figure, four months after the warranty expired it breaks down. If you are still interested in purchasing an LG refrigerator, go with the ice maker in the freezer and skip the ice and water dispenser in the fridge door.
I woke up one morning with water in front of the refrigerator. The refrigerator stopped working and my food in the fridge was warm and needed to be tossed. The food in the freezer was thawed out. I kept the fridge plugged in and after a day it started working on and off. Go figure, four months after the warranty expired it breaks down. If you are still interested in purchasing an LG refrigerator, go with the ice maker in the freezer and skip the ice and water dispenser in the fridge door.
Pros: ease of use
Quality
3
Features
3
Value
2
Response from lg.comBy JaNika Wiley, Social Media, September 22, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Written by a customer while visiting lg.com
Posted by: Praviii
from Plano
Verified Purchase:Yes
Have amble space in freezer and ridge and compartments for veg meat etc
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: RUN FROM LG
Verified Purchase:Yes
Bought here years ago. Compressor went out and was not repairable.
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, September 27, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG appliances. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com