Customer reviews from lg.com
LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator
Average customer rating
4
(552 Reviews)
Rating breakdown 552 reviews
5 Stars
302
4 Stars
98
3 Stars
50
2 Stars
34
1 Star
68
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator
Posted by: GrandmaDeb FL
from Bradenton Beach , FL
Verified Purchase:Yes
The ice maker never worked well, it continually jammed and had to be cleared out. Now after just a few years the refrigerator stopped working altogether and major parts have to be replaced. To add insult to injury it’s not easy to find anyone local who repairs LG so I’ll be without use of the for at least 2-3 weeks. I’ve had many different refrigerators over years and this one has been the most problematic.
Quality
4
Features
4
Value
3
Response from lg.comBy Sandy, Social Media, August 9, 2022
We hate to hear this and sincerely apologize for any repair delays.^Sandy
Written by a customer while visiting lg.com
Customer Rating
2
not for those who want a long term appliance
on August 6, 2022
Posted by: RNLori
from DOVER DE
Barely 4 years old and not staying cold, they keep saying it isn't under warrenty
I get that its 4 years old, bt whe you pay 2200 they shoud cover the repairs
I get that its 4 years old, bt whe you pay 2200 they shoud cover the repairs
Pros: ease of use, Features/Settings
Quality
3
Features
5
Value
3
Response from lg.comBy Sandy, Social Media, August 9, 2022
We hate to hear this and looking at your case we are covering parts and labor for you. Thank you for your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: Cheryl from Montana
from Columbia Falls, MT
Verified Purchase:Yes
[This review was collected as part of a promotion.] It was 98 degrees and my whole 2 year old refrigerator decided to die! And it has been 3 weeks living out of coolers. Not great. The condenser is bad...and I'm waiting for a part. My understanding is that it is a known problem...engineered wrong and left until it became my problem. Not happy.
Quality
2
Features
3
Value
3
Response from lg.comBy Sandy, Social Media, August 10, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Written by a customer while visiting lg.com
Posted by: Russell Swanner
from Onalaska Washington
Verified Purchase:Yes
The fridge ran beautifully till a year or two after the warranty fell off. Hopefully the compressor warranty is good but their repairmen don't call or accept jobs.
Pros: ease of use, Style/Design, Features/Settings
Quality
3
Features
5
Value
5
Response from lg.comBy Sandy, Social Media, August 10, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Written by a customer while visiting lg.com
Posted by: WaitingforRepair
from IN
Verified Purchase:Yes
This model I have has issues with the compressor which failed in June 2022 (4 years old). Fortunately, LG agreed to service this refrigerator. They initial time repairmen came they had to order a newer version of the compressor, corresponding circuit board and another part.
Two weeks later, same two repairmen returned an replaced all and now it's working back to normal and hopefully stays this way for years to come!
Two weeks later, same two repairmen returned an replaced all and now it's working back to normal and hopefully stays this way for years to come!
We like this model's features and design, the reason we purchased this unit.
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Brenda73
from Front Royal, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Called LG and my fridge was repaired within 2 days at no cost to me
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Shakella Daonarine
from Apopka florida
Verified Purchase:Yes
My frigetor 2 had problems. Lost all my food and never got reimbursed for food lost.
Pros: Features/Settings
Quality
3
Features
2
Value
3
Response from lg.comBy Sandy, Social Media, August 17, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Written by a customer while visiting lg.com
Posted by: LG linear co REFRIGERATOR
from DES MOINES, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator less than 4 yrs ago, and the compressor broke. Learned theres a class action lawsuit against LG for this very same problem.
Pros: Features/Settings
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, August 19, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Written by a customer while visiting lg.com