Customer reviews from lg.com
LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator
Average customer rating
4
(552 Reviews)
Rating breakdown 552 reviews
5 Stars
302
4 Stars
98
3 Stars
50
2 Stars
34
1 Star
68
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator
Posted by: David1979
from Sarasota, Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fridge worked great for 2 years. Now the compressor stopped working (seems to be a common occurrence with this fridge) and I've been without s fridge for almost 6 weeks. And still don't know when it will be fixed. If this is a common occurrence you would think their repairmen would have the parts on hand. I waited 2 weeks for a repairman to come to my house. He was there for less then 5 minutes and ordered a new compressor. No diagnosis of the failure. The compressor has been on order for almost a month. Fustrated owner.
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Chosen1
from Columbus ,Ms
Verified Purchase:Yes
[This review was collected as part of a promotion.] I brought my LG refrigerator months ago sadly compressor went out but LG quickly sent a tech out to fix it loved the quick service and them responding fast thanks alot back happy with my refrigerator
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Tonyh52
from Henderson Tn
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had it over 3 years. It was fine until then. Compressor failed.
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 7, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Looks fantastic but but the ice maker is garbage.
on September 2, 2021
Posted by: Jzad77
from Colorado Springs
[This review was collected as part of a promotion.] So I think LG forgot that they sold this product in an American market. We like ice. The ice maker on this this thing is a joke. It can’t keep up with my wife and the rest of us are battling for ice the rest of the day. Really should have considered that because it is a problem for us. We’ve resorted to buying bags of ice because the output on the LG is so slow. That is my only complaint so far it looks really nice and the the fridge and freezer have plenty of space.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, September 8, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Derricks choices
from Pueblo, Colorado
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased a floor model ( DEMO MODE ) for our newly remodeled kitchen. Kinda built the area around the fridge as a center piece. Was explained to me on how to swap from Demo mode back to a regular running fridge. My wife and I have completed this process trice each with the machine on line. Via Wi-Fi it says and reads all is fine. Everything from lights to compressor / fan all work but not cooling. Called and set up a tech appointment. I hope this beautiful piece of machinary comes alive and helps my argument against my wife
And others who are skeptical about purchasing a floor model. Very nice investment as I see it. Unique conversation piece. Some friends say I am an ambassador for LG due to the way I present the fridge. By the time I am done explaining the features the listener is ready to go purchase one of their own. LIFES GREAT
Thanks LG
And others who are skeptical about purchasing a floor model. Very nice investment as I see it. Unique conversation piece. Some friends say I am an ambassador for LG due to the way I present the fridge. By the time I am done explaining the features the listener is ready to go purchase one of their own. LIFES GREAT
Thanks LG
Pros: Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Harris6
from North Dakota
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this fridge April 2020, in September 2021 it quit working. It took about 10 days to get a repairman out to look at it, then we had to order parts & schedule another repair appointment. He comes back this week. I’ve been without a fridge for almost a month. When it worked it was great but I didn’t expect it to quit on me before 18 months.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, October 4, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: r2k2strong
from Kansas City, MO
Verified Purchase:Yes
I am so glad that I purchased the 5year extended warranty. I have had to use it on two of my LG appliances.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: JKCC
from Chancellor Alabama
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the looks of this appliance but it has always made a popping noice. The compressor failed and it took several weeks to get it repaired. I thought the popping noise would stop afterwards but it still has the sounds often.
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
4
Written by a customer while visiting lg.com