Customer reviews from lg.com
LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator
Average customer rating
4
(552 Reviews)
Rating breakdown 552 reviews
5 Stars
302
4 Stars
98
3 Stars
50
2 Stars
34
1 Star
68
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator
Posted by: Di312
from Kentucky
Verified Purchase:Yes
[This review was collected as part of a promotion.] Happy with refrigerator but ice maker is not very good. Ice clumps up gave to take out and empty almost daily
No, I would not recommend this to a friend.
Quality
4
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, February 8, 2021
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Posted by: Govreddy
from Shreveport
Verified Purchase:Yes
[This review was collected as part of a promotion.] Ice maker stopped working after factor warranty is over . It’s literally 2 days that factory warranty expired
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, February 9, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Died After Nearly 3 Years
on February 2, 2021
Posted by: TampaMJ
from Tampa, FL
I enjoyed this fridge at first. Then, after nearly three years of basic use, the icemaker stopped working. A week later, the freezer and refrigerator stopped cooling my food.
All our food is now out in the garage fridge, which is a different brand, twice as old, and still working just fine. NG (Not Good)
Pros: Style/Design, ease of use, Quality
Response from lg.comBy ^DLI, LGE Social Media, February 10, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Meaginny
from Bensalem, Pa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this refrigerator almost 1 year ago. We love the xtra door to get to milk and juice without going into the entire frig. Easy to keep clean with the drip proof shelves.Great freezer space.
We are big fans of LG products! Also have LG Washer, Dryer and microwave!!
We are big fans of LG products! Also have LG Washer, Dryer and microwave!!
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Badge 27 Ret
from San Diego County
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am on my 2nd LG French Door Refrigerator, my 2nd LG Washer/Dryer set and my 2nd LG Microwave. In addition, my gas rang and television are also LG.
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: MJ80
from La,CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Owning this type of refrigerator isn't that bad. The ice maker broke due to the refrigerator door slamming shut. No wonder upgrades were made. But I would of purchased an upgrade if it was available.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
3
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: Lcblo
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] The overall size of the refrigerator and freezer is great. But over time the fact you have to open both doors to open the deli drawer is irritating. You wouldn't think it would bother you but it does get annoying. And the freezer cannot really be kept organized, it's just a big jumble of stuff in a big drawer at the end of the day.
No, I would not recommend this to a friend.
Quality
4
Features
3
Value
4
Response from lg.comBy ^DLI, LGE Social Media, February 22, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Posted by: Chilly D
from Celebration, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Frig is well designed. Compressor died 2.5 years after ownership and was replaced for free under 5 year compressor warranty. I was told that my old compressor design had reliability issues, which were later corrected with the design of the new compressor. Warranty service was quick and reliable.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com