Customer reviews from lg.com
LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator
Average customer rating
4
(552 Reviews)
Rating breakdown 552 reviews
5 Stars
302
4 Stars
98
3 Stars
50
2 Stars
34
1 Star
68
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator
Posted by: larryis1
from Southern Nevada
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very happy with this new refrigerator, just a couple of improvements needed in the design. The right door does not open as wide as the left door. This impair total & full access to pull out right drawer for cleaning, and other access concerns as well. The full wide deli drawer could have been divided into two drawers, left & right. This way both main refrigerator doors do not have to be opened to gain access to the deli drawer.
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Cant connect Wi-Fi & no response after 3-4 e-mails
on September 17, 2019
Posted by: Hayduke711
from Lakeville, MN
Verified Purchase:Yes
Fridge is ok, Wish bottom drawer was split so you don't have to open both doors to open the drawer. Fridge connects to my router, but will not connect/register with my phone after that. I have sent 3+ e-mails requesting assistance and have not had a response. Tried to get on live chat for help, cancelled after waiting 30 minutes.
No, I would not recommend this to a friend.
Quality
3
Features
1
Value
3
Response from lg.comBy Chris, Customer Service, September 17, 2019
We hate to hear that you are having trouble connecting the refrigerator to your phone, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do.
Written by a customer while visiting lg.com
Posted by: sdewald
from Chicago, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a little over a year ago and already it has problems staying cold. I have completed troubleshooting the problem (moving items away from the fan, cleaning the back of the fridge), but the fridge doesn't get under 45 degrees even though I have it set to 33 degrees. I'm disappointed this happened after the warranty.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
4
Response from lg.comBy Chris, Customer Service, November 12, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Bad Service
on December 9, 2019
Posted by: SRT2
from Texas
Currently on a 8 day wait for the repair attempt on my LFXS28566 LG refrigerator that is TOTALLY OUT NOT WORKING just want to let the world know of my BAD experience with LG and Home Depot , they using A & E factory service a division of Sears for their historically SLOW service, I suggest everybody avoid all the above at all costs !!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, December 9, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: Mugger
from Redmond, Or
Verified Purchase:Yes
Bought this refrigerator about two months ago, so far very happy except for the different tasting water out of the dispensor.
Pros: Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
Lasted just over a year and stopped cooling.
on August 31, 2020
Posted by: icey
from St Augustine Florida
[This review was collected as part of a promotion.] Very disappointing Lasted just over a year and has to be replaced. Canceled this line and cant find a match now. Bought all matching appliances in kitchen.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, September 2, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Beautiful and spacious!
on January 5, 2018
Posted by: RgSanfo
from Canton, Ga
[This review was collected as part of a promotion.] I’ve had this fridge for a couple of months now. So far, I’ve been very pleased with the purchase. I had some initial concerns that the ice maker —though slim—would not generate enough ice. However, I’ve found it produces ice very quickly—and I can store the excess the freezer tray. It also does not show fingerprints like stainless steel. The black version is visually appealing.
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Quiet operation, much more interior room!
on January 5, 2018
Posted by: Joe33573
from Tampa, Florida
[This review was collected as part of a promotion.] This unit is so much larger than my old side-by-side that I can't get used to it! And, it is so much quieter that I thought it had stopped working!
I like the interior layout and the LED lighting.
I live in Florida, so a cold water and ice dispenser was a requirement. The ice maker takes up much less space and is much quieter. I particularly like that the water/ice dispenser accommodates larger glasses and containers.
Another great feature is the door within a door. It provides for easy access to frequently used items like coffee creamer, milk, and bottled and canned beverages.
I like the interior layout and the LED lighting.
I live in Florida, so a cold water and ice dispenser was a requirement. The ice maker takes up much less space and is much quieter. I particularly like that the water/ice dispenser accommodates larger glasses and containers.
Another great feature is the door within a door. It provides for easy access to frequently used items like coffee creamer, milk, and bottled and canned beverages.
The unit is deeper than I expected, but that is not a problem in my kitchen's layout. It does stand out more than you might expect. Obviously, a counter-depth model would have considerably less interior space.
I had a little trouble getting it logged onto Wi-Fi despite having more experience with this than an average purchaser.
The matte black finish is a desirable alternative to the ubiquitous stainless steel.
The matte black finish is a desirable alternative to the ubiquitous stainless steel.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com