Customer reviews from lg.com
LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator
Average customer rating
4
(552 Reviews)
Rating breakdown 552 reviews
5 Stars
302
4 Stars
98
3 Stars
50
2 Stars
34
1 Star
68
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator
Posted by: cbehm1234
from Auburn, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Our refrigerator decided to break on us about a month ago now so we needed a refrigerator ASAP. My fiance and I are getting married in 5 months so we didn't have much money to suddenly put into replacing it. We went shopping at a couple locations and kept coming back to the LG appliances. At first we were trying to look on the cheaper end of things but then decided we might as well buy what will make is happy and hopefully last for years to come. The sales team I was working with brought up their website and went through all of the "would recommend" and reviews to show us. The LG's were rates better than most other brands on there. What got us about this specific refrigerator was the value. I didn't want something with too many "bells & whistles" out of fear that there would be more that could go wrong. This refrigerator has very nice features and I like that the compressor is warrantied for 10 years. I was also VERY concerned about how big and obnoxious the ice maker would be, but sine it's built into the door I have the entire shelving inside available as well as the shelves on the door still. They look shallow but you would be surprised by all that fits! Now, since we have hooked it up and really have begun using it I am happy to say we made the right choice. It cools things down in the door way faster than using the traditional shelves and I love how far the freezer pulls out. The only negative thing I would even have to say was that i wish the crisper drawers would pull out a little bit further, but that's not worth docking the fridge a star for.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: bren47
from NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] This beautiful fridge provides tons of room in both the cool and frozen sections. Shelves and drawers make it easy to organize food. The door-in-door feature is very convenient. I keep all my snacks in the outer door so I don't have to open the entire fridge to retrieve a drink or other snack. I love the matte steel finish..it is beautiful as well as easy to care for. The freezer holds loads of frozen food and is easy to access. The water/ice dispenser is absolutely the best, dispensing water, cubes and crushed ice. I can't think of any negatives.......
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Spacious with Great Features!
on July 30, 2018
Posted by: Dennis245
from Missouri
[This review was collected as part of a promotion.] I have had this refrigerator for two weeks. Very spacious and well planned. Very quiet and most important, it maintains a steady temperature throughout every section of the cabinet, even the door in a door section. Excellent options on the drawers.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Mama J
from Bradenton Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had a side by side previously and when the salesperson showed us this French door we were sold so much room. I love the wide deli drawer for party trays. The freezer opens so easily and holds a lot my husband loves the upper freezer pull out drawer for his frozen snacks.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from Hernando, Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] 2hrs after delivery, an trouble code appeared on door.
It was a code that required a service visit. The place I bought it had no more to change out. We really liked the layout of the one we picked out. We have a family of 6, and it was the one for us. So we scheduled a service call. He came on tues., and still not working. It took 3 weeks, 2 reschedules from them to get it, and as of today, still not working.
It was a code that required a service visit. The place I bought it had no more to change out. We really liked the layout of the one we picked out. We have a family of 6, and it was the one for us. So we scheduled a service call. He came on tues., and still not working. It took 3 weeks, 2 reschedules from them to get it, and as of today, still not working.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy EJ, Social Media, March 29, 2019
Hi and thank you for reaching out. I hate to hear you have had this issue with your refrigerator! This is definitely not what we expect from our products. Please follow the link below so we can make this right for you. https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4666132
Written by a customer while visiting lg.com
Posted by: CleoE
from Oakdale, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought it about 3 weeks ago, about the same size as old ref. but the storage in the ref. compartment is less convenient. have less door storage for larger items, and both doors have to be wide open to slide the deli drawer out, and the right side drawer won't slide out unless both doors are open
No, I would not recommend this to a friend.
Quality
5
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
4
4 months to first break on water dispenser--
on May 24, 2019
Posted by: 44SAM53RET
from ORANGE COUNTY, CA
4 months and 7cent micro processor goes bad and water shoots all over kitchen floor till lock on door can be set. 7 phone calls and 5 hours wasted talking to a CUSTOMER NON-SERVICE collective of people that don't listen, don't speak, don't help... worst waste of time this decade...
No, I would not recommend this to a friend.
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Really pleased!
on August 29, 2019
Posted by: Anonymous
from Marshall TX
[This review was collected as part of a promotion.] We have had it five weeks, basicly we love it. The only change I would make would be a little more shelf space for "tall" items but we've worked around this and it is great. If LG would make an automobile this good I would stand in line to buy one!
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com