Customer reviews from lg.com
LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator
Average customer rating
4
(552 Reviews)
Rating breakdown 552 reviews
5 Stars
302
4 Stars
98
3 Stars
50
2 Stars
34
1 Star
68
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator
Posted by: 22AA
Verified Purchase:Yes
Fridge last two years and they said they would fix and never did, despite following up many times.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 15, 2021
We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Hanh
from Illinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought 2 years ago and have to change the compressor once . Now the cooler is not working. Just waste money
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: StevenNM
from New Mecico
Verified Purchase:Yes
We love the look and overall function of this refrigerator. Unfortunately the compressor went bad after just one year. It has been over 2 weeks and LG has not sent out a technician. Apparently not many of their techs work with this type of refrigerant. Hoping LG will step up and refund me for a different brand refrigerator. Very disappointed!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Guinness140
from Springboro, Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] The compressor decide to quite after only two years. Wonder if it had to do with the new design.
These new appliances are now equipped with WiFi and an application that keeps you in tune with the appliance. However it does not tell you what the actual temperature is, it also says the refrigerator is running perfectly when in fact the compressor has stopped working and all the food is totally thawed out. So the app makes no sense.
I was really hoping for much better results but apparently this refrigerator was designed around a marketing idea but not a working product.
These new appliances are now equipped with WiFi and an application that keeps you in tune with the appliance. However it does not tell you what the actual temperature is, it also says the refrigerator is running perfectly when in fact the compressor has stopped working and all the food is totally thawed out. So the app makes no sense.
I was really hoping for much better results but apparently this refrigerator was designed around a marketing idea but not a working product.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 10, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: SandyMA
from Seattle, Wa
Verified Purchase:Yes
My refrigerator stopped working interesting middle of a heat wave, and ice shortage, lost hundreds of dollars worth of food. It took 2 weeks to get someone to fix it,and in the meantime I had to spend more money eating out.The compressors on this model are bad and the repair person said it may need to be replaced a second or third time. I will never buy another LG refrigerator.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 13, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Stefania
from La jolla
Verified Purchase:Yes
It is a very nice looking refrigerator and makes great ice but within in two years already the compressor failed and all my food went to waste.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 21, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: LoriV63
from Kaukauna, Wi
Verified Purchase:Yes
[This review was collected as part of a promotion.] Our refrigerator is not even 4 years old and the compressor died. We have been without this refrigerator for almost a mont now. Estimated time for a service repair is may 6 which is VERY unacceptable. I wouldn’t ever recommend LG to anyone
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Sandy, Social Media, April 15, 2022
We sincerely apologize for the delays. I have submitted your case to our returns department under case number DRN220415331582. If you have any questions please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Posted by: MOBlp
from Kentucky
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the fridge in May of 2018 and in April 2022 the inverter went out. We lost everything in the refrigerator b/c we were away for a couple days. We contacted LG and they were prompt in scheduling a repair with our local repair company but it has taken a month for the repair to be completed. That isn't LG's fault but still frustrating to be without a
Fridge for that long. It works great now and we are so thankful to have it repaired and running. I just think it should have lasted longer then 3.5 years before a repair of this type was needed.
Fridge for that long. It works great now and we are so thankful to have it repaired and running. I just think it should have lasted longer then 3.5 years before a repair of this type was needed.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy Sandy, Social Media, May 18, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com