Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,182 Reviews)
Rating breakdown 12,182 reviews
5 Stars
5,834
4 Stars
3,925
3 Stars
1,631
2 Stars
373
1 Star
419
83%of customers recommend this product.
(
8,241 out of
9,897)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
Mostly great, poor temperature setting placement
on May 8, 2018
Posted by: rguisewite
from San Diego
Gender:Male
[This review was collected as part of a promotion.] We've had the refrigerator for the better part of half a year now and I only have two and a half gripes with it:
1. The setting placement for freezer temp and fridge temp are right on the front next to all the other buttons (light, ice type, etc). The problem is if you have younger kids... they try to push the buttons to change to crushed ice or something and end up changing the temperature. They of course have no idea, so you end up having to constantly check the temperature to make sure it hasn't inadvertently been changed
2. The door shelves are really sharp
2.5. The water dispenser on the door drips a little. Not constantly, only for a few seconds after you get water (small nuisance really, nothing that bothers me overly so)
In the plus side, everything else seems fine with it. The finish is nice, temperature stays nice and cold, water and ice work, has a clean look, magnets stick to the front...
Written by a customer while visiting whirlpool.com
Customer Rating
4
Small refrigerator but gets the job done!
on May 8, 2018
Posted by: MohSi
from Fairfax, VA
Gender:Female
[This review was collected as part of a promotion.] I bought this one month ago to replace an outdated fridge. It works well for us given a small kitchen space.
Cons: water dispenser seems flimsy and often will still dispense small amount of water when not in use. Ice dispenser is also fast and messy. Tiny almost useless freezer.
Pros: great price For the size. Looks modern in kitchen. Good storage/refrigerator space.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great
on May 15, 2018
Posted by: Bubu
from New York, NY
Gender:Female
[This review was collected as part of a promotion.] I bought about six weeks ago. Working great. Top shelf is not tall enough for my Brita and Honest Kids juice bottle. Able to accommodate on the door shelves. Freezer is narrower than previous side by side. Price was good and would recommend.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Needs some improvements
on May 22, 2018
Posted by: Slimjim2018
from Doylestown PA
Gender:Male
[This review was collected as part of a promotion.] Interior shelves are not adjustable, can’t fit a bottle of juice or a gallon of milk. On the top shelf.
When ice bin is full, it pushes cubes out of the access door. When you open the freezer door ice drops onto the floor. Please let me know if there is some after-market device that allows you to adjust the interior shelves. The ice problem I can live with.
When ice bin is full, it pushes cubes out of the access door. When you open the freezer door ice drops onto the floor. Please let me know if there is some after-market device that allows you to adjust the interior shelves. The ice problem I can live with.
Response from whirlpool.comBy Turnep3, Social Care , May 22, 2018
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Digital@Whirlpool.com with your name, Review ID number (207194681), phone number, street address and model/serial. We look forward to your reply.
Thank you,
Patrick
Whirlpool Social Care
We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Digital@Whirlpool.com with your name, Review ID number (207194681), phone number, street address and model/serial. We look forward to your reply.
Thank you,
Patrick
Whirlpool Social Care
Written by a customer while visiting whirlpool.com
Customer Rating
3
decent
on July 18, 2018
Posted by: tv12
from dunmore,pa
Gender:Female
[This review was collected as part of a promotion.] We bought this because the cutout for the cabinets where the fridge goes is made to size. this fridge is small though. I can only fit on box of frozen pizza and only 1 milk gallon on the top shelf. Its got space but not for big items. Also the settings are really cold or warmish cold. The stuff in the back gets frozen if it is up too high but the stuff in the front wont get cold if its not in the back.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
recent purchase
on August 4, 2018
Posted by: kmh17
from Parma, OH
Gender:Female
My refrigerator was delivered Aug 2nd. There is no manual that comes with the product no spare parts list, nothing and I can't find the information I need on this website. When I emptied the ice bin a small metal clip fell into the sink - with no manual, I have no idea if this is a necessary part and if it is - where does it go. The outer dimensions are the same as my old fridge, but the interior is much more narrow and doesn't hold the same amount of food as my previous Kenmore
Written by a customer while visiting whirlpool.com
Customer Rating
1
I cannot get the refrigerator's temp corrected
on August 14, 2018
Posted by: Brenda Husband
from Pinole, California
Gender:Female
[This review was collected as part of a promotion.] Everything keeps Freezing from eggs to jelly. I have made the adjustments from end to beginning on the door monitors and no matter where I place it, EVERYTHING FREEZES solidly.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Admavj, Social Care, August 15, 2018
Brenda Husband:
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Reviews@Whirlpool.com, with your name, user ID (Brenda Husband), review ID (209932162), phone number, street address, zip code, model & serial number, and the date of purchase on the appliance.
We look forward to your reply.
Thank you,
Jessica
Whirlpool Social Care
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Reviews@Whirlpool.com, with your name, user ID (Brenda Husband), review ID (209932162), phone number, street address, zip code, model & serial number, and the date of purchase on the appliance.
We look forward to your reply.
Thank you,
Jessica
Whirlpool Social Care
Written by a customer while visiting whirlpool.com
Customer Rating
1
Defective Cosmetically.
on August 27, 2018
Posted by: Reed Ecorator
from Eau Claire
Gender:Female
[This review was collected as part of a promotion.] Whirlpool took 4 1/2 months to come through with a machine. After two full refrigerators, 2 sets of replacement doors, we are still left with a machine where doors aren't flush and handles don't line up. I think the whole line of this model must be defective. We're just too tired to try anymore. We'll keep the defective machine and sadly, paid full price for it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy ALLENAE, Social Care Team , September 10, 2018
Reed Ecorator:
Thank you for your review.
We are sorry to hear of the concern with your appliance. Please respond back to this email address Whirlpool_Reviews@Whirlpool.com with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. Please also provide a description of your concerns and your Review ID.
We look forward to your reply.
Thank you for your review.
We are sorry to hear of the concern with your appliance. Please respond back to this email address Whirlpool_Reviews@Whirlpool.com with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. Please also provide a description of your concerns and your Review ID.
We look forward to your reply.
Written by a customer while visiting whirlpool.com