Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,181 Reviews)
Rating breakdown 12,181 reviews
5 Stars
5,834
4 Stars
3,924
3 Stars
1,631
2 Stars
373
1 Star
419
83%of customers recommend this product.
(
8,241 out of
9,897)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
3
It basically works but has some issues
on November 14, 2020
Posted by: mbratch
from Webster, NY
We needed a refrigerator to replace our Maytag which worked for 15 years and suddenly stopped working. The space is small, so we needed less than 35 inches wide and less than 69 inches tall. This Whirlpool fit the bill and was the only model available immediately to replace our broken fridge.
Positives:
* It's compact and fits in our space, yet internally it is roomy. I like that the door shelves are large enough to hold gallon containers. (Although, we still prefer to keep small items in the door since they're easier to find versus fishing around a deep shelf.)
* Styling is nice.
* Control panel is simple and functional.
* The water dispenser nozzle is close to the switch, so you can fill a small juice glass.
* The interior lighting is excellent.
* It's compact and fits in our space, yet internally it is roomy. I like that the door shelves are large enough to hold gallon containers. (Although, we still prefer to keep small items in the door since they're easier to find versus fishing around a deep shelf.)
* Styling is nice.
* Control panel is simple and functional.
* The water dispenser nozzle is close to the switch, so you can fill a small juice glass.
* The interior lighting is excellent.
Quirks and issues:
* The water dispenser stops flowing water a split second after you pull away from the switch. So if you're not careful, you end up with a splash of water on the floor and the shallow catch tray. You just have to be mindful to pause after deactivating the switch just before pulling the cup or glass away. When we have visitors who use the water dispenser, we have to train them.
* There's a fan that turns on once in awhile to run the cooler. You can always hear when it turns on. Sometimes it just sounds like a gentle fan. But sometimes it has a bit of a rattle, like an old school refrigerator. It seems to have three different audible personalities, and it's somewhat random which might appear. Most of the time, it's not bad.
* The black stainless finish is sensitive. We have some fairly weak refrigerator magnets (not neodymium) which, if you slide them along the surface, will leave a mark on the finish that WILL NOT come out. I went so far as to use a little tooth paste to polish out the scuffs. I managed to reduce the scuffs somewhat, but then the finish was shinier where I polished it than the rest of the surface. That was really annoying.
* The two door faces don't align perfectly (see photos). They were about 3/8" off when the fridge was installed. I played with it, squishing the magnetic seal with my thumbs all the way around the door and that seemed to make it better so it's not nearly as noticeable. The issue does seem to be the seal. The alignment at the hinges are equal between the doors.
* There's a metal rack for the door provided to hold cans. Unfortunately, the cans we had were small enough diameter they just fell through, so not working for us. Also, it doesn't securely stay locked in place.
* The shelf positions are not adjustable. You get what you get. Fortunately, their spacing matches what we happened to use in our last fridge (which were adjustable).
* The door hinges could use a black plastic cover to hide them a bit. Another reviewer actually thought some parts were missing since the visibility of the hinges looks like a mistake.
* The water dispenser stops flowing water a split second after you pull away from the switch. So if you're not careful, you end up with a splash of water on the floor and the shallow catch tray. You just have to be mindful to pause after deactivating the switch just before pulling the cup or glass away. When we have visitors who use the water dispenser, we have to train them.
* There's a fan that turns on once in awhile to run the cooler. You can always hear when it turns on. Sometimes it just sounds like a gentle fan. But sometimes it has a bit of a rattle, like an old school refrigerator. It seems to have three different audible personalities, and it's somewhat random which might appear. Most of the time, it's not bad.
* The black stainless finish is sensitive. We have some fairly weak refrigerator magnets (not neodymium) which, if you slide them along the surface, will leave a mark on the finish that WILL NOT come out. I went so far as to use a little tooth paste to polish out the scuffs. I managed to reduce the scuffs somewhat, but then the finish was shinier where I polished it than the rest of the surface. That was really annoying.
* The two door faces don't align perfectly (see photos). They were about 3/8" off when the fridge was installed. I played with it, squishing the magnetic seal with my thumbs all the way around the door and that seemed to make it better so it's not nearly as noticeable. The issue does seem to be the seal. The alignment at the hinges are equal between the doors.
* There's a metal rack for the door provided to hold cans. Unfortunately, the cans we had were small enough diameter they just fell through, so not working for us. Also, it doesn't securely stay locked in place.
* The shelf positions are not adjustable. You get what you get. Fortunately, their spacing matches what we happened to use in our last fridge (which were adjustable).
* The door hinges could use a black plastic cover to hide them a bit. Another reviewer actually thought some parts were missing since the visibility of the hinges looks like a mistake.
We've had the fridge for about 3 weeks now. We hope it lasts at least the average of about 8 years which I'm told is the current average fridge life these days.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Ice maker water dispenser,spacious
on June 4, 2018
Posted by: Mark1340
from Mountain city Tennessee
Gender:Male
[This review was collected as part of a promotion.] I would recommend this appliance to anyone has plenty of room and is very quite
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor quality.
on June 11, 2020
Posted by: Robertsons54495
from Wisconsin
[This review was collected as part of a promotion.] ONE, the freezer liner has a factory hole they patched with something. TWO the water on freezer door still pours after pulling glass and water tray does not extend out far enough to catch it, so yes water on floor always!
No, I would not recommend this to a friend.
Response from whirlpool.comBy quinnm2, Social Care Team, June 19, 2020
Hey Robertsons54495, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Side by Side
on February 1, 2019
Posted by: Coachdl
from Williamsport PA
Gender:Male
[This review was collected as part of a promotion.] Bought this a week ago. Had it delivered and installed. Not as loud as I anticipated based on previous reviews. Would prefer shelves inside be movable. Also water dispenser is too far forward. If move glass before shuts off it misses the tray. The can holder on the door only holds 2-12oz cans not 3 as the picture depicts. Would have liked another shelf instead. Overall we are pleased with it so far. Shelves have plenty of room inside and on the door. The lighting is great. Very bright. Everything is working fine. Water and Ice dispensers very easy to do and I like being able to change temp settings without opening door.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Ok Fridge
on August 13, 2019
Posted by: Akkurt
from Alaska
Gender:Female
Purchased this because of the height and ability to have ice/water from the door.
Cons
Loud!
Lower vent/cover does not cover the white bushings the door swings on. Looks like it’s missing corner covers. I hate to ya wheels really stand out.
Shelves do not adjust, and do not operate smooth.
Pros
Price
Cons
Loud!
Lower vent/cover does not cover the white bushings the door swings on. Looks like it’s missing corner covers. I hate to ya wheels really stand out.
Shelves do not adjust, and do not operate smooth.
Pros
Price
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Nice looking but just okay fridge
on November 27, 2018
Posted by: jlnd
from Minnesota
Gender:Female
[This review was collected as part of a promotion.] Fridge looks great, does the trick, but it's not the best. It's kind of loud, but we're used to it after a couple months, so it's not really noticeable anymore. There are two separate buttons for water and ice, which is annoying. A large cup can't fit in the portion for ice, so you have to angle it and sometimes I bump the button for water, which then goes down the side of the fridge. The ice maker takes up more freezer space than I'd like, and so far it's not an issue for us, but it will be when our young kids turn into teenagers. Finally, food right next to the motor in the back of the top shelf of the fridge freezes sometimes, even though it's set to the recommended temp. Overall, it's just an okay fridge that looks nice. We needed something smaller to fit in our space and we got a good deal on it, so I'm fine with it.
Written by a customer while visiting whirlpool.com
Customer Rating
1
So loud!
on October 29, 2019
Posted by: Worrell Em
from Syracuse, IN
[This review was collected as part of a promotion.] We have had our new Whirlpool for a week now. It is so loud. It looks so pretty, but is honestly the loudest frig I’ve ever heard. In the last few days, we’ve notice the top shelf items are frozen. The last issue we’ve noticed is the water spout doesn’t align with the drip pan, so it drips and leaves a water stain down the front of the door. We have been very disappointed with our purchase.
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, November 11, 2019
Hey Worrell Em, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Mysterious refrigerator
on April 26, 2020
Posted by: Big Mikey
from Northern California
I have had this refrigerator for 10 months. It is very good at its ice and water functions and coldness controls There was a rack in the inside door that who only knows what its for. Only small bottles will fit in it. Is that for eggs? I actually spent time on the net trying to find out.
Then there are the lights that periodically come up on the front panel display. except NOWHERE in the manual is what these lights signify! So, each light is a trip to a refrigerator repair forum to find out what it means. All other Whirlpool models have a section in their user manual called "operating instructions" which explain the lights on their model.
Then there are the lights that periodically come up on the front panel display. except NOWHERE in the manual is what these lights signify! So, each light is a trip to a refrigerator repair forum to find out what it means. All other Whirlpool models have a section in their user manual called "operating instructions" which explain the lights on their model.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com