Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,182 Reviews)
Rating breakdown 12,182 reviews
5 Stars
5,834
4 Stars
3,925
3 Stars
1,631
2 Stars
373
1 Star
419
83%of customers recommend this product.
(
8,241 out of
9,897)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
1
Slow ice maker
on September 5, 2025
Posted by: Want my ice
from Oklahoma
[This review was collected as part of a promotion.] I bought this refrigerator a couple weeks ago and it has the slowest ice maker in the world. It took it 5 days for it to start making ice. It would make the ice but wouldn’t drop. It now will only make a couple drops a day and still hasn’t filled the ice bin with having it for 2 weeks now.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 5, 2025
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6429ADsll or Direct Message on Instagram http://spr.ly/6420ADslm , so we can look into this matter further for you. When responding, please include your contact information and reference Case # 792092.
We’re looking forward to hearing from you.
Kristin S.
We’re looking forward to hearing from you.
Kristin S.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on September 5, 2025
Posted by: Beckie
[This review was collected as part of a promotion.] What are the bars for in the fridge door? I can’t find anything on them.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Good for the price
on January 29, 2018
Posted by: Smitty208
from Green Springs, OH
Gender:Female
[This review was collected as part of a promotion.] I have had this frig for about a month. Ice and water feature takes a little getting used to. You have to keep glass straight under ice and water and not be quick to pull glass away. For the first few glasses let the pressure in the lines settle before getting to exasperated with water running down front of frig. The con is it is very noisy and I believe the noise is the ice maker. I love having 3 drawers. Don't like that shelves do not adjust to desired height. Overall not bad.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Clean modern appearance.
on January 30, 2018
Posted by: Lowchan
from Vinton, Va
Gender:Male
[This review was collected as part of a promotion.] Bought this to replace refrigerator that quit. Glass shelves provide great visibility.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice for smaller kitchens
on February 7, 2018
Posted by: Bus Jockey
from Mpls, Minn
Gender:Male
[This review was collected as part of a promotion.] Although a bit on the small size for a frig, we were happy to find a side by side, options are limited when you have a small kitchen. My wife loves the crushed ice & water in the door. Not a lot of bells and whistles other than that. But if ice & water is all you want, this model works fine.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
"Replacing Our Old Refrigerator"
on February 13, 2018
Posted by: SnydsRide
from Manhattan, KS
Gender:Female
[This review was collected as part of a promotion.] We bought this Whirlpool refrigerator recently because our old Whirlpool quit freezing for us. We bought the same size because the space we have is limited, and this one fits very nicely. We have found the ice maker for this one is much noisier than our old one. The drawers go in and out more easily than our old one. The top shelf is a little limited in height, and our gallon of milk is a close fit.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
stylish finish
on April 12, 2018
Posted by: Al123
Gender:Male
[This review was collected as part of a promotion.] Pros - stylish finish, nice amount of interior space for the size. nice lighting. The water/ice station is well designed. I like the smaller ice cube size.
Cons - Freezer is a little small. The ice maker takes up a lot of space. Runs a little noisy. You can't adjust the refrigerator shelf levels.
Cons - Freezer is a little small. The ice maker takes up a lot of space. Runs a little noisy. You can't adjust the refrigerator shelf levels.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
WIDE REFRIGERATOR
on May 2, 2018
Posted by: MULLEY64
from WAUKEGAN, ILL.
Gender:Male
[This review was collected as part of a promotion.] HAPPY WITH IT, LOUDER THEN I HAD THOUGHT, WIDER THEN IT LOOKS!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com