Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,182 Reviews)
Rating breakdown 12,182 reviews
5 Stars
5,834
4 Stars
3,925
3 Stars
1,631
2 Stars
373
1 Star
419
83%of customers recommend this product.
(
8,241 out of
9,897)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
1
Horrible experience
on January 3, 2025
Posted by: Ng22
from North Dakota
Bought fridge four months ago it has run extremely loud since it was new. Whirlpool customer service is horrible nobody will do anything about it and I’m done sitting on the phone on hold. It is still under their year warranty and I’ve made no progress to figure something out in four months. Would not recommend whirlpool products based on their customer service
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 8, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6429vhsCX . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6420vhsCk or Instagram http://spr.ly/6421vhsCZ. When responding please include your contact information and reference Case # 651945.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6429vhsCX . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6420vhsCk or Instagram http://spr.ly/6421vhsCZ. When responding please include your contact information and reference Case # 651945.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Too noisy too loud
on January 25, 2025
Posted by: Stacy
from Saint Paul, MN
If you’d like to shoot cooking or baking videos in your kitchen, do not buy this refrigerator. This refrigerator is extremely noisy. There should be a decibel notification when buying a product.
Turning off the icemaker does not help. It runs constantly in is very loud.
On the first day that I had this, I asked if someone could take a look at it. I was told that I would have to pay an expensive service fee.
Additionally, this refrigerator arrived with a big stain on the front and black marks inside
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 29, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6428xbFws . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6429xbFwt or Instagram http://spr.ly/6420xbFwQ. When responding please include your contact information and reference Case # 663849.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6428xbFws . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6429xbFwt or Instagram http://spr.ly/6420xbFwQ. When responding please include your contact information and reference Case # 663849.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Description misleading
on February 14, 2025
Posted by: StickyFingers •*
from Ohio
[This review was collected as part of a promotion.] Whirlpool In Door Can Caddy 21.4-cu ft
Side-by-Side Refrigerator with Ice Maker, Water and Ice Dispenser (Fingerprint Resistant Stainless Steel)
Item #912753 Model #WRS321SDHZ
Side-by-Side Refrigerator with Ice Maker, Water and Ice Dispenser (Fingerprint Resistant Stainless Steel)
Item #912753 Model #WRS321SDHZ
I would add:
The Stainless is not fingerprint resistant at all, should be smooth to the touch or not be described as so. Water drips easily over the edge of the drip tray and is not easy to wipe "with the grain" of the steel. A rubber edge trim on the tray may help.
I love the chopped ice but a cube once got stuck in auger, strained to chop, then popped free loudly. The next 2 cups dispensed had 1 small white plastic sliver floating ontop the water.
I wish the doors top (closeable) shelf had more top clearance to grab my butter container easily like my Maytag did.
Glad I found a side-by-side under 66" (top rear) cabinet clearance
•*☆○°¡,¸¸,øººø,¸¸,~▪︎•°○.▪︎•°○. 🫧❕️
•*☆○°¡,¸¸,øººø,¸¸,~▪︎•°○.▪︎•°○. 🫧❕️
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Hinges visible
on February 25, 2025
Posted by: Tamster
[This review was collected as part of a promotion.] Disappointed shelves are not adjustable, front grill you have to remove with screw driver, screws and gears are visible to the eye on bottom door hinges. Refrigerator looks like it is siting on two plaster grey blocks that protrude at bottom. Very poor design.
Written by a customer while visiting whirlpool.com
Customer Rating
1
on March 4, 2025
Posted by: cathy705
[This review was collected as part of a promotion.] I have owned Whirlpool appliances for a VERY long time and I have never been so disappointed as with this purchase. First, the shelves are not adjustable, I had to remove a shelf to fit a gallon of milk! After setting up, every time we opened the door, it moved forward a couple of inches! We referred to the manual and it just said to "adjust the feet", this model doesnt have any feet! only wheels, with no instructions to stabilize the wheels! We had to hire someone to secure this and now whenever I will need to move the fridge, we will have to hire someone! there MUST be a solution for this! I am not happy with this!!
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 11, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #688759.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #688759.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Freezer temperature regulation problems
on March 9, 2025
Posted by: rr567
[This review was collected as part of a promotion.] I would rate it higher but due to energy considerations, I noticed that the freezer portion temperature regularly transitions temperatures above 48 degrees Fahrenheit. It concerns me as this may cause a frozen food safety issue.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 13, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 691649.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 691649.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Limited space. Runs ALL the time
on April 14, 2025
Posted by: Lilmaki
from Bemidji, mn
[This review was collected as part of a promotion.] I have a very small space for a fridge, so my options were limited. This fridge has turned out to be disappointing. It takes a very long time to make ice. It runs all the time. My biggest complaint is that tall items, like milk, can only fit in one of 2 door shelves or the top shelf. No other shelf is tall enough to hold milk, juice bottles, or tall ketchup bottles. All of my tall condiments are now limited to the same spaces as the milk. There is limited shelving heights in the door. The ONE level that could allow me to move the door-shelf for additional tall bottles, doesn’t exist. They completely missed a potential shelf level in the door that would have given this fridge so much more potential. This was an engineering nightmare. My last fridge was 22 years old and this one runs louder and longer than the old one.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Happy Customer
on August 24, 2025
Posted by: Steelerman
from Hanover, PA
[This review was collected as part of a promotion.] I have seen this refrigerator get a lot of negative reviews, and I am not discounting them. My experience to date has been the opposite. We love it. Given the space restraints we had in our kitchen, I was just happy to find a fridge to fit the dimensions we needed. It wasn't easy. However, after all was said and done, I think I would order this unit again even if I had a bigger space. We really enjoy the extra capacity that the unit offers on the fridge side. Our old refrigerator had the freezer and fridge space equal. We need more space on the fridge side and this offers it.
The fixed shelving is a bummer. I don't like putting drinks on the door (milk, tea, etc.). I just took the top shelf out and the problem was solved. We haven't had any of the issue with frost that others have complained about. In fact, when the freezer door is open and frost accumulates, it's gone the next time we open the door. The fridge itself is modern and attractive.
We purchased the Whirlpool extended warranty and not the box store's. I like the monthly payments without an end to the warranty. It provides a LOT of peace of mind. You will be offered this warranty when you register your product.
I am happy with our purchase.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com