Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,182 Reviews)
Rating breakdown 12,182 reviews
5 Stars
5,834
4 Stars
3,925
3 Stars
1,631
2 Stars
373
1 Star
419
83%of customers recommend this product.
(
8,241 out of
9,897)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
1
Don't Buy This Refrigerator
on January 6, 2024
Posted by: DisappointedBuyer
from Texas
[This review was collected as part of a promotion.] Two weeks after it was delivered, it quit working. We called and they said they couldn't send someone out to look at it for 2 more weeks. He came and said he needed something and couldn't return for another 2 weeks. We are still waiting. Thank goodness we had moved our former refrigerator to the garage. The only thing on that 24 year old refrigerator that didn't work was the ice dispenser. I wish now that we had just repaired the ice maker. Who knew a 24 year old GE refrigerator would work better than a brand new Whirlpool refrigerator.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 10, 2024
Thank you for sharing your insights with us, DisappointedBuyer. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 462117.
We’re looking forward to hearing from you.
Michael D
We’re looking forward to hearing from you.
Michael D
Written by a customer while visiting whirlpool.com
Customer Rating
4
So far so good
on February 22, 2024
Posted by: Pat45
from Thunder Bay Ontario
[This review was collected as part of a promotion.] We received our fridge in the fall and we do like it. It works as it should and only one thing wrong with it. We just would have like to seen a light over the water dispenser so you can see the level in your cup when not using a clear cup. But either than that no problems so far.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Perfect 33" Fridge
on March 27, 2024
Posted by: Austen
from Iowa
[This review was collected as part of a promotion.] We needed to update our 31 year old Whirlpool fridge but were limited on the size due to the space. I'm not sure why so many people are upset with this fridge. We absolutely love it! Previously we had a top freezer with ice maker and water built in. With this fridge we gained more space in both the fridge and freezer. We have had no issues that others seem to be having in the reviews. Ice and water are great. Shelving is fine. More than what we expected for a 33" fridge/freezer side by side!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible Design!
on May 30, 2024
Posted by: Arlene
from Martinez, GA
[This review was collected as part of a promotion.] The design of this refrigerator is terrible. The freezer has no storage space. There is no drip pan under the dispenser so the water drips onto the floor. The shelves in the refrigerator side are flimsy. The location of the water filter does not take in consideration that older people cannot get down on the floor to change it. I will be getting another refrigerator as soon as possible and it won’t be a Whirlpool.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 31, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 544387.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
DO NOT buy Whirlpool
on July 8, 2024
Posted by: TamLT
from Kailua Kona, HI
DO NOT BUT WHIRLPOOL!! We bought this type of Whirlpool fridge. Within about 1-2 years the ice/water broke, and within about 6-7 it stopped working completely! Unfortunately, we didn't realize what poor quality Whirlpool appliances are made with and the lack of integrity. We also purchased one of the dishwashers, within 1-2 years a part on the door that provides the deceleration when the door opens, completely broke. Do NOT buy Whirlpool!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, July 9, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 561199.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor quality.
on November 5, 2024
Posted by: Whirlpool
from Manitoba
Our fridge is not even a year old and the drawer tracks and shelves in the door keep breaking. The icemaker/water feature drips down the front of the fridge all the time. would not recommend.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Genosmj, CASOCIALCARE, November 15, 2024
Hello! We would like to look into this for you. Please email us at canadasocial@whirlppool.com. Please provide us with your model and serial number, and your phone number, please include the case ID/review # 285794351 in the subject line. Thank you! -Max
Written by a customer while visiting whirlpool.com
Customer Rating
1
It’s a lot smaller than the one I had previously,
on November 16, 2024
Posted by: Puddin53
from Dover, DE
[This review was collected as part of a promotion.] Purchased this refrigerator in September only to discover after having tech come out from where it was purchased to verify the door is damaged. However, Whirlpool doesn’t want to stand by their product and told me I could purchase a new door which would be better than purchasing an entire refrigerator. It appears that Whirlpool doesn’t want to make this right.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 18, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 625403.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
The only one that would fit!
on December 6, 2024
Posted by: Jimmy59
from McHenry County, IL
[This review was collected as part of a promotion.] Our refrigerator quit after 14 years, so we had to find a replacement quickly. Due to the kitchen layout and cabinet placement we are restricted as to what type (side-by-side) and size (height) refrigerator to purchase. So this is about the best we could do in the time frame. We did not desire an ice maker BUT again time was critical. (We would have had to wait seven days to obtain this refrigerator model without the ice maker.) Also the color choice was Black, White or Stainless Steel (SS). We did not have any SS appliances in the kitchen but this appeared to be the best color choice based on the other options. So we have this unit over a month now.
The SS color choice was good. Very dissatisfied with the Freezer space; so much is lost to accommodate the ice maker. Is there any way to replace ice maker bin with another shelf? Also do not care for the refrigerator side shelves layout. Can not adjust the height of the inner shelves (had to purchase a new water pitcher because of the smaller spacing). Do not care for the depth of the refrigerator section door shelves. At times this unit makes some vibrating noises (is this typical or expected?). The top drawer of the refrigerator section is difficult to move and makes a scraping noise. Is this a defective drawer track? How do we resolve this issue? And why does some food in the freezer section form ice crystal on it?
The SS color choice was good. Very dissatisfied with the Freezer space; so much is lost to accommodate the ice maker. Is there any way to replace ice maker bin with another shelf? Also do not care for the refrigerator side shelves layout. Can not adjust the height of the inner shelves (had to purchase a new water pitcher because of the smaller spacing). Do not care for the depth of the refrigerator section door shelves. At times this unit makes some vibrating noises (is this typical or expected?). The top drawer of the refrigerator section is difficult to move and makes a scraping noise. Is this a defective drawer track? How do we resolve this issue? And why does some food in the freezer section form ice crystal on it?
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com