Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,182 Reviews)
Rating breakdown 12,182 reviews
5 Stars
5,834
4 Stars
3,925
3 Stars
1,631
2 Stars
373
1 Star
419
83%of customers recommend this product.
(
8,241 out of
9,897)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
Happy with purchase
on January 14, 2023
Posted by: TW12
from San Diego
[This review was collected as part of a promotion.] I like everything about this refrigerator except the fridge door holds a lot of stuff, which is good, but, the weight of the items causes it to swing back abruptly when opened.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Freezer is smaller than my last model
on January 15, 2023
Posted by: None
from Sarasota Florida
[This review was collected as part of a promotion.] Outside styling good . Refrig down seems to open quickly if not held
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very disappointed
on May 20, 2023
Posted by: Chri
from New Jersey
[This review was collected as part of a promotion.] Purchased this model due to space constraints, recommendation of sales person; did not see in person...Had I done so, would not have purchased it.if i could return it, I woukd!!!
Freezer is miniscule; icemaker monopolizes most of the space. Shelves are stationery; not user-friendly friendly.
Freezer is miniscule; icemaker monopolizes most of the space. Shelves are stationery; not user-friendly friendly.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 22, 2023
Hello Chri,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. When responding please include your contact information and reference Case # 326698.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. When responding please include your contact information and reference Case # 326698.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
DONT BUY THIS
on May 29, 2023
Posted by: curly
from Roscoe,IL
[This review was collected as part of a promotion.] This is the dumbest design cheap made refridge I have ever had or seen. No adjustable shelves. why it has 3 drawers that dont open and close worth a crap. Everything has to be laid down of course because of no adjustable shelves. I bought this from a spec I was sent because they did not have this model in the store.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, June 1, 2023
Thank you for sharing your insights with us, curly. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 334220.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
It fits!
on June 30, 2023
Posted by: David
from Iowa City IA
[This review was collected as part of a promotion.] We had to replace an old fridge. There were many excellent models, but this one was able to fit into the tight space easily and because it was a little deeper, we have more room. The ice maker works well with our RO feed.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
quit working after 4 days
on August 21, 2023
Posted by: cinbob
from arizona
[This review was collected as part of a promotion.] it took 30 days to get fixed' part replcement is slow repair man to busy to get rapid response
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 24, 2023
Thank you for sharing your insights with us, cinbob. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 376773.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good refrigerator .
on August 21, 2023
Posted by: Rick
from Hartville, Ohio
[This review was collected as part of a promotion.] I bout this about a month ago. Took about a week to get temperatures regulated. Installer set it up. Had to look online to see where temperature should be set. I’ve maker was turned on . Was slow to make ice at first. Check manual to check to see if arm was tripped. Showed all the wrong ice makers . Showed how to turn on ice maker but no arm. Had to go on line to find out how arm was supposed to work and where it was. Working good after a month.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor Quality and Performance
on September 24, 2023
Posted by: kimuke
from Sugar Land, TX
[This review was collected as part of a promotion.] One of the worst product I have purchased.
This is second refrigerator I got within a month as first one returned within days for manufacturing defect. Second one has same manufacturing defect ie, ice dispenser does not work and water is not cold after on glass when dispensed. Temp on refrig side is too cold as it forms ice on some foods such as home made yogurt etc.
Whirlpool refused to a defective product and refund money within a week of delivery.
I would not buy or recommend any one buying whirlpool product.
This is second refrigerator I got within a month as first one returned within days for manufacturing defect. Second one has same manufacturing defect ie, ice dispenser does not work and water is not cold after on glass when dispensed. Temp on refrig side is too cold as it forms ice on some foods such as home made yogurt etc.
Whirlpool refused to a defective product and refund money within a week of delivery.
I would not buy or recommend any one buying whirlpool product.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 25, 2023
Thank you for sharing your insights with us, kimuke. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 400857.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com