Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,194 Reviews)
Rating breakdown 12,194 reviews
5 Stars
5,839
4 Stars
3,927
3 Stars
1,633
2 Stars
374
1 Star
421
83%of customers recommend this product.
(
8,246 out of
9,904)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
3
Overall happy but just a little disappointed
on March 30, 2023
Posted by: RN87
from Downers Grove, IL
[This review was collected as part of a promotion.] Have had this new refrigerator for 2 weeks. Looks nice. Freezer seems smaller than our last side-by-side with sand dimensions. Refrigerator door swings open/back fast when you let go of handle to use both hands to remove something. Not happy with water dispenser design - the spout is so close to outer edge of the door that water misses the drip basin and will drip down the door if you remove a glass too quickly. And the stainless steel isn’t forgiving to water drips.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Small enough to fit in condo space
on April 8, 2023
Posted by: Lola
from California
[This review was collected as part of a promotion.] It’s a nice whirlpool, but the water dispenser is at the front of the dispenser so if you don’t wait until the water stops pouring you have water on the floor. Makes no sense. It has a small freezer unit so don’t expect to hold a lot.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great size
on April 18, 2023
Posted by: Afs1
from Lansing ks
[This review was collected as part of a promotion.] I am very happy with this refrigerator, have had different models and styles in the past. This one has fit my needs perfectly. Love the interior layout and functionality.
Written by a customer while visiting whirlpool.com
Customer Rating
1
disappointed
on April 19, 2023
Posted by: tomdog
[This review was collected as part of a promotion.] Refrigerator delivered with misaligned doors, (space at top of doors wider than space at the bottom of doors.) Also, the bottom drawer was misaligned and would not open.Lastly,, there was a dent in the door. A company rep. came and ordered a new door, new drawer, and new guides for the drawer.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 19, 2023
Thank you for sharing your insights with us, tomdog. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 306740.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not efficient interior design
on April 20, 2023
Posted by: NormA
[This review was collected as part of a promotion.] As with other reviews, the interior does not seem that it was designed by someone who had used refrigerators. Non-adjustable shelves, wasted space, slow icemaker, etc
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
broke
on April 21, 2023
Posted by: tmbri
from norristown pa
Bought 11/22 .....stopped working 4/23 waiting for parts ....up to 21 days ....just not right!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 24, 2023
Thank you for sharing your insights with us, tmbri. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 308402.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
0 star rating if i could
on April 25, 2023
Posted by: Jeff
from NH
[This review was collected as part of a promotion.] Took 4 refrigerators to get one that works.Let’s eye how long this one goes. Emailed a complaint with no answer.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 25, 2023
Thank you for sharing your insights with us, Jeff. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 310028.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Broken Refrigerator
on April 25, 2023
Posted by: Lindaluckystar
from Naples Florida
[This review was collected as part of a promotion.] New Whirlpool refrigerator I received 3 weeks ago and it is broken!. All my food is ruined!.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 25, 2023
Thank you for sharing your insights with us, Lindaluckystar. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 310099.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com