Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,182 Reviews)
Rating breakdown 12,182 reviews
5 Stars
5,834
4 Stars
3,925
3 Stars
1,631
2 Stars
373
1 Star
419
83%of customers recommend this product.
(
8,241 out of
9,897)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
AWESOME REFRIGERATOR!
on September 17, 2021
Posted by: Judith77
from Port Orange, Fl
[This review was collected as part of a promotion.] LOVE MY FRIGERATOR! IT'S EVERYTHING I NEED AND SO HAPPY WITH THE BRIGHT LIGHT IN BOTH SIDES! THE WATER, ICE, COMES OUT GREAT AND LOVE THE FACT THAT I HAVE A FILTER. I WOULD, HOWEVER HAVE LIKED THE OLDER MODEL DRAWERS THAT SLIDE OUT BETTER. PLENTY OF ROOM FOR A SMALL SPACE AND I LOVE ALL WHITE APPLIANCES. PLEASE SEND ME A REVIEW FOR MY DISHWASHER I BOUGHT AT THE SAME TIME.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Cheap Shelving and drawers
on September 21, 2021
Posted by: SMH42607
from Sterling Heights, Michigan
[This review was collected as part of a promotion.] The refrigerator works well so far. However, the non-adjustable shelves made me have to remove the top one in order to fit taller bottles in. And the drawers are very bad. They are very hard to open and close. I feel like if I push too hard the plastic will break. Had to purchase this sight unseen on line so I would not know about these drawbacks until after delivery. I do love the color and the ice and water dispenser tho.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
okay
on September 22, 2021
Posted by: samm
from Fl.
[This review was collected as part of a promotion.] I bought this appliance a little over a month ago and am having problems w/the refrigerator door not being level.Supposedly it will be replaced sometime in October 2021
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Just ok
on September 23, 2021
Posted by: Kate
from Pennsylvania
[This review was collected as part of a promotion.] Very noisy when ice moves and drops and milk freezes in top of refrigerator.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Doesn't always work
on September 24, 2021
Posted by: Noah
from Kapuskasing Ontario
Bought this a few months ago, about once a month is decides to lower the temperature in the fridge and freezer, melt all the ice in the ice box, and pour it all over my floor along with ruining everything in the freezer. This has happened 5 times now and I'll be returning the fridge..
No, I would not recommend this to a friend.
Response from whirlpool.comBy RICEJR, CA SOCIAL CARE, November 17, 2021
Hello, Noah! We are terribly sorry to hear about your Whirlpool refrigerator We want to be a brand you can count on! Should you have any questions or concerns about your product, please feel free to send us an email at canadasocial@whirlpool.com. Kindly provide us with your model and serial number, your phone number, and your review ID (250074122). Thank you! -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not as good as I hoped
on October 9, 2021
Posted by: Wendys
from Box Elder SD
[This review was collected as part of a promotion.] I purchased this about 6 weeks ago. I purchased this particular model because it was the only model available without waiting until December that would fit in my kitchen space. My previous refrigerator had stopped working so I needed one asap. I am extremely disappointed that the ice maker area in the freezer door does not come with a tray to collect the overspill of ice and the water drips. Also the water from said dispenser is so slow coming out it is hardly worth using. Also the drops from the water dispenser make a mess of the front of the freezer because there is no drip tray.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Not as happy with this one
on January 30, 2022
Posted by: GRobinson
from Wadsworth, OH
[This review was collected as part of a promotion.] ….hate the non-adjustable shelving & the poor design of the water dispenser. Otherwise, a good refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poorly designed refrigerator
on December 28, 2022
Posted by: Musegirl
from Richmond, VA
[This review was collected as part of a promotion.] We had an older version of this refrigerator so my comments are educated based on my past experience with this model.
1. The spacing for the new refrigerator shelves is terrible. The top shelf is only 10" and 1/8th of the space is taken by the filter. A half gallon of milk will fit but not large containers of other drinks, such as juice, ice tea, etc. Or pitchers.
2. The door shelves are poorly spaced with only one allocated to items over 10". But the tall shelf is not the bottom one, which is the safest place for heavy items. But if you want to move the 3rd shelf up, it goes way too far up and not much of any height will fit on it. So you have a bottom shelf that is over 20" and the other 3 shelves are jammed into the remaining 20". Ridiculous.
3. The ice maker works better but placing it in the body of the freezer at the top (rather than on the door) removes one shelf in the freezer. So freezer space is more limited. Also, the freezer space is more narrow. As is the refrigerator space for some reason, since the refrigerator width dimensions have not changed model to model.
4. We do like the lighting much better - brighter.
2. The door shelves are poorly spaced with only one allocated to items over 10". But the tall shelf is not the bottom one, which is the safest place for heavy items. But if you want to move the 3rd shelf up, it goes way too far up and not much of any height will fit on it. So you have a bottom shelf that is over 20" and the other 3 shelves are jammed into the remaining 20". Ridiculous.
3. The ice maker works better but placing it in the body of the freezer at the top (rather than on the door) removes one shelf in the freezer. So freezer space is more limited. Also, the freezer space is more narrow. As is the refrigerator space for some reason, since the refrigerator width dimensions have not changed model to model.
4. We do like the lighting much better - brighter.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 3, 2023
Thank you for sharing your insights with us, Musegirl. It's hard for us to hear that you had a negative experience with your Refrigerator, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook http://spr.ly/64293P7RL or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Michael D
Michael D
Written by a customer while visiting whirlpool.com