Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,185 Reviews)
Rating breakdown 12,185 reviews
5 Stars
5,836
4 Stars
3,925
3 Stars
1,631
2 Stars
373
1 Star
420
83%of customers recommend this product.
(
8,242 out of
9,899)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
Good unit works just fine
on January 6, 2023
Posted by: Djb6
from Florida
[This review was collected as part of a promotion.] No issues the unit works fine but really should have movable shelving
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Fridge
on January 6, 2023
Posted by: None
from Florida
[This review was collected as part of a promotion.] I don't like my fridge at all, the freezer is too small, and it moves every time I open the door. I am very disappointed. Not satisfied
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 6, 2023
We regret that you are not totally satisfied with your Refrigerator. We manufacture several different models with various feature and accessory designs while trying to provide appliances that are versatile in meeting the needs of our customers. We are truly sorry you are unhappy with the design of the Refrigerator and that you were not aware of these features before purchase. Rest assured your comments will be provided to our design teams for future model consideration. Harmony G.
Written by a customer while visiting whirlpool.com
Customer Rating
4
I wish the freezer were a bit bigger.
on January 7, 2023
Posted by: DLF1
from Atlanta, GA
[This review was collected as part of a promotion.] It's nice, but could use more room in the freezer.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Cold, but small
on January 12, 2023
Posted by: Leena
from SC
This refrigerator was purchased for a second home. I thought I could live with the issues but now we live in this home and it's more annoying. The fridge is stayed cold actually a little too cold as it freezes a lot of things on the top shelf. I do agree the fridge and freezer spaces are small, and hard to maneuver in. The reason for this review are the shelves. They are stationary and things will not fit on the top shelf. I had to get new tea pictures that would fit and most juice bottles will not fit the creamer barely fits only because something is flexing and allows it in there.
I could use less room between some shelves to have enough on the top.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice unit
on January 13, 2023
Posted by: dsj123
from Eden Prairie, MN
[This review was collected as part of a promotion.] Nice looking fridge, and seems well made. Seems a bit cheaper than the old Kenmore Elite it replaced; fewer light bulbs in the fridge side; door drawers are relatively thin clear plastic, not the metal and heavy plastic we were used to, and we no longer have a temperature readout for each side with a filter change reminder. Neither magnets nor Post-Its will stick, BTW, and the front is only moderately good at resisting fingerprints. However, we like the look of it inside and out and are happy with the purchase; esp. since there's little else on the market for a 33" side-by-side. :)
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Love the ice/water dispenser but hate the freezer
on January 13, 2023
Posted by: Alifri
from Austin tx
[This review was collected as part of a promotion.] I’m happy with the machine but wished the freezer compartment were bigger. I’m frequently rearranging food. I found containers that slide into the shelves to hold the food because without them the food slides out and onto the floor. I do love the water ice dispenser. But i have had the water line freeze on the ice maker. I’m not sure why this happened. I took me a couple of days to figure out how to fix.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Shelves are not adjustable
on January 13, 2023
Posted by: Emergency Replacement
from Beaverton, OR
[This review was collected as part of a promotion.] We didn't notice before we brought it, but the shelves are not adjustable. None of the main shelves will hold the juice containers, or 2 ltr pop bottles, so those have to go in the door. Wished you could adjust the height of the main shelves.
Also, there's a lot of wasted space because the door sticks up above the top of the refrigerator. They could get another 2 cubic feet of space if they redid the design so the refrigerator was the same height as the door.
Unfortunately our old unit died and there were no other units which fit our hole.
Also, there's a lot of wasted space because the door sticks up above the top of the refrigerator. They could get another 2 cubic feet of space if they redid the design so the refrigerator was the same height as the door.
Unfortunately our old unit died and there were no other units which fit our hole.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 17, 2023
Thank you for sharing your insights with us, Emergency Replacement. It's hard for us to hear that you had a negative experience with your Refrigerator, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook http://spr.ly/64263Xz20 or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Michael D
Michael D
Written by a customer while visiting whirlpool.com
Customer Rating
5
Like the adjustable shelves on side door
on January 14, 2023
Posted by: Mike
from Dade City Fl
[This review was collected as part of a promotion.] I overall like my refrigerator. The 3 drawers is a change from my last model
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com