Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,182 Reviews)
Rating breakdown 12,182 reviews
5 Stars
5,834
4 Stars
3,925
3 Stars
1,631
2 Stars
373
1 Star
419
83%of customers recommend this product.
(
8,241 out of
9,897)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
1
None that stand out
on January 2, 2023
Posted by: Sue3
from Newark.IL
[This review was collected as part of a promotion.] The freezer section is taken up by a badly misplaced ice maker. Hanging down 12” ice isn’t stored in the door. Bottom slide in bin has sides a 1 1/2” thick on each side that’s 3” could have been a lot thinner. My old one was 18 yrs old and same width as this but had lots more space. Took one of the shelves out of the ref to make room for taller items. As I said occupies the same space as my old one but such a waste of space. Very noisy all kinds of weird sounds. Bought this on line because of the height I needed to go in a hutch unit. Bad mistake. Bottom Bin has thick 1 1/2” sides total of 3” plus a very thick brace under the shelf taking up more space
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 6, 2023
We regret that you are not totally satisfied with your Refrigerator. We manufacture several different models with various feature and accessory designs while trying to provide appliances that are versatile in meeting the needs of our customers. We are truly sorry you are unhappy with the design of the Refrigerator and that you were not aware of these features before purchase. Rest assured your comments will be provided to our design teams for future model consideration. Harmony G.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Small interior food storage for both sides;
on January 7, 2023
Posted by: Griffin35
from Sacramento, CA
[This review was collected as part of a promotion.] I bought this to replace an 18 year old frig with the freezer on top; very surprised how much less storage space there is in this side-by-side! Also, doors, handles & feet are not evenly attached. Ice/water on the door sprays/drips water in use. My kitchen space is restricted to this size which does not leave many options. Back to the search.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 10, 2023
Thank you for sharing your insights with us, Griffin35. It's hard for us to hear that you had a negative experience with your Refrigerator, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook http://spr.ly/64203T5uO or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Michael D
Michael D
Written by a customer while visiting whirlpool.com
Customer Rating
1
Fridge freezes food & Water drips down the front
on June 7, 2023
Posted by: K.B.
from Sparta, Michigan
[This review was collected as part of a promotion.] I bought four Whirlpool appliances including the side-by-side refrigerator Nov 2022 and it hasn't worked right since I got it. First and not the biggest issue, is that the water dispenser drips all the way down the middle of the freezer door front. I have a well with a water softener and that of course causes the water to leave a salt line. So, I have to constantly wipe it as I don't want a permanent line etching down the freezer door.
Second, this is a BIG ONE, the refrigerator side .....FREEZES..... most everything. I did all the troubleshooting Whirlpool recommended, however nothing worked. Called for a service call and the technician changed the "diffuser", which is behind the vent in the refrigerator that has a thermostat reading. That didn't work. Called again and the control system was checked via electronic connection (tech cell phone). Now we are waiting for a service call tomorrow for a new control panel. Big hopes, but NOT EXPECTING MUCH!
Second, this is a BIG ONE, the refrigerator side .....FREEZES..... most everything. I did all the troubleshooting Whirlpool recommended, however nothing worked. Called for a service call and the technician changed the "diffuser", which is behind the vent in the refrigerator that has a thermostat reading. That didn't work. Called again and the control system was checked via electronic connection (tech cell phone). Now we are waiting for a service call tomorrow for a new control panel. Big hopes, but NOT EXPECTING MUCH!
From what we have been told, is that Whirlpool will replace anything and everything on the refrigerator and ....WILL NOT.... replace the refrigerator. So, it sounds like basically they wait for the warranty service to wear out and then you can either pay to get it fixed, not likely, OR you can BUY A NEW REFRIGERATOR!!
I have had Whirlpool's before with no problem. I am not sure why this side-by-side refrigerator is having so many issues. And why does Whirlpool not care about the people who have faith in them and continue to buy their products? Feeling HUNG OUT TO DRY by Whirlpool.
Note to self.....DON'T BUY ANY MORE Whirlpool products!!!!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, June 8, 2023
Thank you for sharing your insights with us, K.B.. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 340170.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Won’t buy again
on March 13, 2025
Posted by: POS2025
[This review was collected as part of a promotion.] Runs all the time
Shelving very thin
Noisy
Won’t buy again
Shelving very thin
Noisy
Won’t buy again
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 14, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 693542.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 693542.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Improved but still lacking in some areas
on August 22, 2018
Posted by: Albert48
from Edmonton, AB
Gender:Male
[This review was collected as part of a promotion.] Delivered Aug 2nd. Great looking fridge with hidden hinges and fingerprint resistant finish. Dispenser is vastly improved from previous generation but is all glossy black not silver like shown on website. No drip tray. Fridge is much noisier than expected. Items on door not as cold as i would like. The included can rack is a waste of usable space and was not secured causing severe scratches on fridge liner. Overall this fridge works well and is good value but Whirlpool could do better.
I would recommend this to a friend!
Response from whirlpool.comBy WILSJ35, CA Social Care, August 28, 2018
Hi, Albert48. We hate to hear that this refrigerator wasn't up to your expectations and that you encountered some issues with your can rack. We understand how this would be disappointing and would like to look into it further. Please e-mail us at canadasocial@whirlpool.com with the best phone number for contact and the reference number 210231398. We'd be glad to follow up with you and see how we can assist. Thank you for your feedback.
-Jake
-Jake
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great feature,
on March 25, 2019
Posted by: AmyAngela
from New Castle, PA
Gender:Female
[This review was collected as part of a promotion.] So happy I found this kind with Whirlpool and I'm so satisfied
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Total satisfaction
on August 9, 2019
Posted by: billk1955
from Stanley Wis.
Gender:Male
[This review was collected as part of a promotion.] Very stylish, needed a appliance that fit dimensions of kitchen, worked perfectly. Also like how interior space is laid out. All in all, totally satisfied.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Replaced 26 year old Whirlpool Side by Side
on September 3, 2019
Posted by: bklynroad
from New Jersey
The Ice maker started leaking in our 26 year old Whirlpool side by side. I figured that we have gotten good service from that product & replaced it with a WRS321SDHB. We did a have a spacing issue in our kitchen and this model fit the bill on all counts. It was nosiy in the begining and now has setteled down as it has adjusted to us ans us to it. Hopefully we will get another decade or 2 from the new refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com