Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,182 Reviews)
Rating breakdown 12,182 reviews
5 Stars
5,834
4 Stars
3,925
3 Stars
1,631
2 Stars
373
1 Star
419
83%of customers recommend this product.
(
8,241 out of
9,897)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
Great features
on October 9, 2025
Posted by: Georgeg
[This review was collected as part of a promotion.] I needed a new refrigerator and I have always felt that whirpool was a good brand with quaity products.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Best crushed ice and lots of room for gallon jugs
on October 9, 2025
Posted by: Mom of 4
[This review was collected as part of a promotion.] I’ve had this for close to a month. I love the spaces in the doors for the gallon containers. I do wish they were other ways to modify the shelves a little better but we can make do. I do love the crushed ice. It is like going to your favorite burger restaurant and getting the crushed ice.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Problems.
on October 9, 2025
Posted by: Marys
[This review was collected as part of a promotion.] I bought this refrigerator on 8/18/25. It is leaking from the ice maker!
Response from whirlpool.comBy Branded Team, Consumer Care, October 10, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6429At51H and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6420At51y or Instagram http://spr.ly/6421At51J. When responding, please include your contact information and reference Case #819641.
We’re looking forward to hearing from you.
Jacob W
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6429At51H and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6420At51y or Instagram http://spr.ly/6421At51J. When responding, please include your contact information and reference Case #819641.
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great feature
on October 10, 2025
Posted by: Sophie
[This review was collected as part of a promotion.] Really happy with it, looks good and it works great
Written by a customer while visiting whirlpool.com
Customer Rating
5
A great investment
on October 10, 2025
Posted by: MACk
[This review was collected as part of a promotion.] I had a Sears Kenmore refrigerator that lasted for 39 years.
Kenmore was made by whirlpool..
I also have a Kenmore refrigerator that is 57 years old
And still operating in my basement.
Shelves are “see thru” great feature
Kenmore was made by whirlpool..
I also have a Kenmore refrigerator that is 57 years old
And still operating in my basement.
Shelves are “see thru” great feature
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Water and ice maker
on October 10, 2025
Posted by: DebO
[This review was collected as part of a promotion.] It is a beautiful refridge especially the wter and ice
Written by a customer while visiting whirlpool.com
Customer Rating
2
Drips water on floor
on October 10, 2025
Posted by: cnoyes
[This review was collected as part of a promotion.] Spout for water is situated in front of ice dispenser and drips onto side of refrigerator and onto floor. Tried to post a video but was unable to figure out how to do it on this site. Seems you must put it on YouTube first. Could not carry over my pictures. Very unfriendly review site unless you're an expert with computers. Do not buy this fridge unless you plan to put a drip pan under water dispenser or don't use the dispenser.
Response from whirlpool.comBy Branded Team, Consumer Care, October 10, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6421AQBff or Direct Message on Instagram at http://spr.ly/6422AQBfA, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #819831.
We’re looking forward to hearing from you.
Jacob W
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good size for a condo
on October 10, 2025
Posted by: Corll
[This review was collected as part of a promotion.] This is a convenient size and has the features I want. It’s quiet and is laid out well.
Written by a customer while visiting whirlpool.com