Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,182 Reviews)
Rating breakdown 12,182 reviews
5 Stars
5,834
4 Stars
3,925
3 Stars
1,631
2 Stars
373
1 Star
419
83%of customers recommend this product.
(
8,241 out of
9,897)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
Nice refrigerator
on October 6, 2025
Posted by: Grammy
[This review was collected as part of a promotion.] Purchased about 3 weeks ago to replace my old one that was 40+ years old. I love the space in the refrigerator side. It is much larger than my old one and the door bins hold a lot. The freezer is much smaller than my old one. The ice maker takes up quite a bit of space. For one to two people it should be fine but for a family of 4 or more you would want to get the larger model. It's a nice refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Controls on outside door
on October 7, 2025
Posted by: Maggiemae
[This review was collected as part of a promotion.] I bought this last month to replace my old fridge. I really like this one as I now have new ice maker that works really well. I also like the controls being on the outside of the door.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Beware!
on October 7, 2025
Posted by: brad75
from Belvidere, NJ
[This review was collected as part of a promotion.] I had this refrigerator about a month and so far can not give anything good about it. The ice maker is terrible. Actually called the repair tech to check it out because it makes about 7 cubes every 2 plus hours. No adjustable shelves in the body, only on the door. The top shelf barely fits 1/2 gallon milk bottles. Also top shelf freezes items placed in the rear. Being all black very difficult seeing the water dispenser, has a light but not usable for water only for the ice dispenser.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 8, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook http://spr.ly/6427Aq2i7 or Instagram http://spr.ly/6428Aq2iC. When responding, please include your contact information and reference case #817987.
We’re looking forward to hearing from you.
Jacob W
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook http://spr.ly/6427Aq2i7 or Instagram http://spr.ly/6428Aq2iC. When responding, please include your contact information and reference case #817987.
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
5
Fits in perfectly. Completes my kitchen.
on October 7, 2025
Posted by: pakitkat
[This review was collected as part of a promotion.] Love it. Deep shelves and optimized space. I can fit so much more in it than I could with my old refrigerator. Like that I could get it in white too.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works well.
on October 7, 2025
Posted by: Lynt
from Fl
[This review was collected as part of a promotion.] Sorry I didn’t get one a little bigger…..totally my fault. Wish the shelves moved but they are stationary. Other than that it’s nice, cold, quiet and attractive.
The freezer and on door ice and water work well. I just wish it was larger…….my mistake!
The freezer and on door ice and water work well. I just wish it was larger…….my mistake!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on October 7, 2025
Posted by: Ann 2025
[This review was collected as part of a promotion.] Refrigerator is a good product, but the water dispenser is placed too near the border and often drops of water slide down the door. The ice dispenser on/off switch is too difficult to reach.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on October 8, 2025
Posted by: Carolyn
[This review was collected as part of a promotion.] I am very happy with my new refrigerator. I love the way it shelves are arranged.
Written by a customer while visiting whirlpool.com
Customer Rating
5
New, side by side!
on October 8, 2025
Posted by: Barb
[This review was collected as part of a promotion.] So far so Good!! Love the refrigerator side. the bins are very large!
Written by a customer while visiting whirlpool.com