Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,182 Reviews)
Rating breakdown 12,182 reviews
5 Stars
5,834
4 Stars
3,925
3 Stars
1,631
2 Stars
373
1 Star
419
83%of customers recommend this product.
(
8,241 out of
9,897)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
.
on September 22, 2025
Posted by: .......
[This review was collected as part of a promotion.] only problem so far is that the door handles do not line up
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Small, but ROOM FOR IMPROVEMENT
on September 22, 2025
Posted by: chipper406
from Montana
[This review was collected as part of a promotion.] This fridge fits our space perfectly. While small there is so much room for improvement. The size dictates it should have more options for shelving layout to accommadate more items without having to REMOVE a SHELF in the small fridge entirely. Bought this fridge for the exterior water and ice dispenser. The water comes out WARM almost hot because the filter is located on the outside underneath where the heat from the fridges is generated. During the initial setup when we ran water without the filter it was amazingly cold. The bottom hinge/grill thing....is just a gunt, dust collector and it doesn't even look good.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 23, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #804866.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #804866.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
A lot of room for food storage
on September 22, 2025
Posted by: Dennis
from Hesperia, California
[This review was collected as part of a promotion.] We Bought this a week ago and really like it.
So far so good 😊
So far so good 😊
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great Fridge—Just Missing Shelf Flexibility
on September 22, 2025
Posted by: NannyP
from Ragland, AL
[This review was collected as part of a promotion.] Absolutely loving this new refrigerator—it's spacious and a big upgrade from my last one! The only thing I wish it had adjustable shelves to better customize the storage layout.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Right Size and Style
on September 22, 2025
Posted by: Millie
from Seattle
[This review was collected as part of a promotion.] great refrigerator and it fit perfectly. cooled quickly and started making ice the same day. I am happy with its appearance as it completes my all stainless appliance kitchen.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
The "wire" shelf?
on September 22, 2025
Posted by: Kevin
[This review was collected as part of a promotion.] It seems fine. I wonder what the wire shelf on the door is for?
Written by a customer while visiting whirlpool.com
Customer Rating
1
disappointment
on September 23, 2025
Posted by: Patsie
from texas
[This review was collected as part of a promotion.] Just purchased 09/16/25 Ice makers does not continue to cycle ice, even after resetting the ice maker.
I don't have the time to call whirlpool this should be something functional without me having to babysit my ICEMAKER do not recommend
I don't have the time to call whirlpool this should be something functional without me having to babysit my ICEMAKER do not recommend
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 23, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 805832.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
on September 23, 2025
Posted by: Bad refrigerator
[This review was collected as part of a promotion.] I am not happy. You instructions to shut off the ice maker is very bad i had to go to the store to find out how to get to the on off button. Liftin the lid and putting ones hand there is NOT GOOD. There is NO Light by the water button for when you get water in the dark you cannot see the cup filling up. The ice light goes on for when you want water but you still cannot see anything. VERY BAD product.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com