Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,182 Reviews)
Rating breakdown 12,182 reviews
5 Stars
5,834
4 Stars
3,925
3 Stars
1,631
2 Stars
373
1 Star
419
83%of customers recommend this product.
(
8,241 out of
9,897)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
Already need plastic shelf for door replaced
on September 21, 2025
Posted by: Rachael
[This review was collected as part of a promotion.] One of the plastic shelves that fit in the door cracked/broke before I could even load it with items. Plastic shelving is very flimsy. Disappointed that I already need something fixed!
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
like the drawers, an space, not perfect but still
on September 21, 2025
Posted by: dlkett
[This review was collected as part of a promotion.] works good ,like the space and features.Feel it could run less and not have the fan shut off evertime the door is opened.It is apparently supposed to run 40 to 80 percent of time.Find the fan shutting off evertime i open the door annoying.But can get used to that.
Written by a customer while visiting whirlpool.com
Customer Rating
5
The ease of use with a side by side
on September 21, 2025
Posted by: Shellie
[This review was collected as part of a promotion.] Whirlpool is a great company I have purchased many items throughout the years. General Electric is another. We are very satisfied with our new side by side refrigerator. It was a much-needed item and we are totally enjoying it. Thank you!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Refrigerator
on September 21, 2025
Posted by: Frank
[This review was collected as part of a promotion.] This appliance is wonderful. It fit perfectly in the space I had under the cabinets. I love the features on it. It is easy to use and is fingerprint free.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Features are not compatipable with shelving issues
on September 21, 2025
Posted by: I do not have a nickname!
[This review was collected as part of a promotion.] I am so disappointed with this fridge. I had to replace the filter after repeatedly trying to contact someone as to a chorline taste and smell. someone else suggested that was the problem and WE solved with NO input from you. We paid for the replacement filter. I also have a leaking problem where the ice tray connects, causing icicles to form at the back and drip down onto the freezer contents. Again trouble connecting with you. Also the fridge shelving is not movable to allow for certain items to fit on certain shelves causing lost space where needed. I had water bottles freeze in the fridge compartment, I had to go smaller because of a built-in cabinet size constriction. I am so unhappy with this model and with the issue of being unable to contact someone to help me correct the problems.
Response from whirlpool.comBy Branded Team, Consumer Care, September 23, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 804031.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
We enjoy our new fridge !!
on September 21, 2025
Posted by: Fridge
from Cape Breton NS
[This review was collected as part of a promotion.] We purchased our fridge the end of July and are pleased with it , my husband really likes the ice/ water dispenser on the door as we previously kept a pitcher of water in the fridge to have cold water . Altho the fridge and freezer may be a bit on the small side for a family it is great for us as there is only the two of us . We have a stand up freezer in the basement so on.y more used items in freezer up stairs.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Great size
on September 22, 2025
Posted by: Sheryl
from USA, Missouri
[This review was collected as part of a promotion.] I’m not a fan of the water & ice maker. The ice maker shoots out little pieces of ice which land on the floor. I wish the fridge showed how many ounces of water I was getting. I don’t like the water dispenser on top of the ice dispenser, would be better to be side by side. Can’t remove the ice maker to clean it out. All the plastic that was on the fridge wouldn’t come out of the control panel area, excessive plastic wrap. I do like the clear glass shelves so I can see everything. I like the nice rolling wheels on the bottom so it moves easily.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Surprised!
on September 22, 2025
Posted by: Skimom
[This review was collected as part of a promotion.] I bought this refrigerator for a second home not realizing I already had a Whirlpool at my primary home. I must really like the way it is organized. So far this new refrigerator has worked out perfectly, mechanically and purposefully. I guess I'm a Whirlpool follower!
Written by a customer while visiting whirlpool.com