Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,183 Reviews)
Rating breakdown 12,183 reviews
5 Stars
5,835
4 Stars
3,925
3 Stars
1,631
2 Stars
373
1 Star
419
83%of customers recommend this product.
(
8,242 out of
9,898)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
Love it but wish water was in different location
on September 18, 2025
Posted by: River-70
[This review was collected as part of a promotion.] We purchased this refrigerator several months ago. I like the refrigerator but even after turning the temp down doesn't seem to make enough ice.
I am not pleased with how the water is in front of ice. It's difficult getting ice without running water on the floor. I think a different placement would be one thing that should be changed.
I am not pleased with how the water is in front of ice. It's difficult getting ice without running water on the floor. I think a different placement would be one thing that should be changed.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not a good review.
on September 18, 2025
Posted by: Timothy
[This review was collected as part of a promotion.] I cant review the Refrigerator I bought. 10 years ago, I bought a new Refrigerator that only lasted 5 years . The cost of repair was so costly, I bought another new Refrigerator. that one just failed after 5 years, I had it looked at and the cost to have it repaired was again to costly. So here we are 10 years later, and I bought my 3rd Whirlpool Refrigerator . I don't think it will last 5 years, but we'll see. If it doesn't. I'll never buy another Whirlpool product.
Response from whirlpool.comBy Branded Team, Consumer Care, September 19, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case #800861
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case #800861
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
Keeps things cool and frozen on freezer side.
on September 18, 2025
Posted by: harry
from Kelowna, BC
[This review was collected as part of a promotion.] Purchased month and half ago. Things that don't work for me:
1, fixed shelving
2. Doors swing far to quickly and have a "hard landing" Ok for me because I know about it. But guests just let door go...
1, fixed shelving
2. Doors swing far to quickly and have a "hard landing" Ok for me because I know about it. But guests just let door go...
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 18, 2025
Hi. We apologize for your experience. Could you please email us at canadasocial@whirlpool.com with the model, serial number, and full address including postal code? Please include review ID #800907, so we can look into what happened. Thank you. - Teresa
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great features
on September 19, 2025
Posted by: LS80
[This review was collected as part of a promotion.] I love side by side, water and ice outside door. My only down side is that I do not like my milk in the door. I had to delete one shelf to be able for my milk jug to fit on the shelf.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love the ice maker
on September 19, 2025
Posted by: Caroline in the Pines
from Buffalo Gap, TX
[This review was collected as part of a promotion.] I love it! I bought it about a month ago and I love the features.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
As promised
on September 19, 2025
Posted by: Harley Dude
from Crossville Tn
[This review was collected as part of a promotion.] I have had it about a month and it works very well
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
I am a little disappointed with how small the free
on September 20, 2025
Posted by: None
from 5419 W Lake Dr
This customer did not provide a text review.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 22, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #802379.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #802379.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Cold refrigeration
on September 20, 2025
Posted by: Iceman
[This review was collected as part of a promotion.] Perfect for what I need. I own Govee temperature sensors. The freezer reaches -8 degrees and the fridge reaches 31 degrees. I need my items very cold and it does the job. If this what you are after you will not be disappointed.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com