Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,184 Reviews)
Rating breakdown 12,184 reviews
5 Stars
5,836
4 Stars
3,925
3 Stars
1,631
2 Stars
373
1 Star
419
83%of customers recommend this product.
(
8,242 out of
9,898)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
I would recommend
on September 16, 2025
Posted by: My Fridge
[This review was collected as part of a promotion.] I bought this refrigerator a couple of weeks ago and I am completely happy with it. I can see everything in every shelf very well. I read some folks were not happy with the ice maker, but we have found it to work well. The ice maker instructions are not very informative but when I scanned the thingy on the ice maker, it took me directly to someone that answered my questions.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Ice water and cubes on the door. Deep shelves
on September 17, 2025
Posted by: Cj4275
from Burlington On
[This review was collected as part of a promotion.] Freezer is small. Fridge is a good size. Door too heavy and swings back very quickly
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great Fridge Hate the Ice Tray
on September 17, 2025
Posted by: Whirlpool Fridge
[This review was collected as part of a promotion.] I’ve had the refrigerator a couple of weeks so far & it’s working well. The ice catch tray is shallow & an issue because the water & ice pool up on the floor. The water & ice overlap each other too which causes accidental spills. Other than that it works well.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very Nice Fridge
on September 17, 2025
Posted by: callid
from Michigan
[This review was collected as part of a promotion.] I'm giving this a 5-star rating, even though there are a couple of things that I would change. It's a really nice fridge. I chose it because it fit in the space in my kitchen. I really like that the water and ice dispenser paddles are different so it's not necessary to push a button to select which you want like on my old fridge. It's also nice that the water dispenser is toward the front, allowing the filling of bigger vessels. That being said, it would be nice if there were a light that allowed you see inside what you are filling. Speaking of lights, the light since is very "blue" and feels almost "dirty". Once the top shelf was filled, it's not really very effective. The part I thought was very silly was the can rack, but it has actually come in handy for not only cans, but crescent rolls and other cylindrical items. Overall, I'm very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Bad Design
on September 17, 2025
Posted by: MariaD
from East Hampton, NY
[This review was collected as part of a promotion.] No detente on back of refrigerator shelves. If someone pushes something back too far it freezes. Glass bottles explode.
Easy not to close freezer door fully. There is no open fridge or freezer alert.
No detente on back of refrig shelves. If someone pushes something back it freezes. Glass explodes.
Easy not to close freezer door fully. No alert.
Ice dispenser gets cubes jammed in it so flap does not close and freezer temperature rises. (Had to throw out a full freezer load of food)
Water dispenser drips.
Outside service person could not help. Bad design not apparent in showroom.
Generally bad design not apparent in showroom.
No detente on back of refrig shelves. If someone pushes something back it freezes. Glass explodes.
Easy not to close freezer door fully. No alert.
Ice dispenser gets cubes jammed in it so flap does not close and freezer temperature rises. (Had to throw out a full freezer load of food)
Water dispenser drips.
Outside service person could not help. Bad design not apparent in showroom.
Generally bad design not apparent in showroom.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 23, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 800057
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 800057
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Basic features which is fine and fits my needs
on September 17, 2025
Posted by: Kathy1957
from Broomfield CO
[This review was collected as part of a promotion.] I purchased this appliance and I am very pleased and satisfied with the choice I made.
It is working great and fits perfect in my small kitchen.
It is working great and fits perfect in my small kitchen.
If the water temperature from the dispenser was colder it would be better, not sure how to adjust it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good energy efficient model
on September 17, 2025
Posted by: Who2
from Halifax,NS
[This review was collected as part of a promotion.] It was a good purchase, more energy efficient than our older model. One problem is that the top fridge shelf is just a bit too short for a Canadian 4L milk jug
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Whirlpool Fridge
on September 18, 2025
Posted by: Beth
[This review was collected as part of a promotion.] Product is noisey, had technician out he said it’s just how they are made these days, don’t expect it to last longer than 5 years.
Response from whirlpool.comBy Branded Team, Consumer Care, September 19, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 800747
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 800747
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com