Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,184 Reviews)
Rating breakdown 12,184 reviews
5 Stars
5,836
4 Stars
3,925
3 Stars
1,631
2 Stars
373
1 Star
419
83%of customers recommend this product.
(
8,242 out of
9,898)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
2
Bigger than advertised, doesn't fit in space
on September 13, 2025
Posted by: jrs111
[This review was collected as part of a promotion.] I bought this several weeks ago and I am very disappointed. The dimensions in the Whirlpool literature online is inaccurate.
Response from whirlpool.comBy Branded Team, Consumer Care, September 15, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #797349.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #797349.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Exterior design flaw
on September 13, 2025
Posted by: Bren J
[This review was collected as part of a promotion.] Love the side by side. Very easy to see all contents. Exposed steel hinges on all 4 corners are very unsightly on a black fridge. No hinge covers available at Whirlpool for this model. Same fridge in stainless steel has PAINTED hinges! Geez! Pics on line don’t show exposed steel colored hinges on black model. AND, the black model costs MORE!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Perfect size for our home
on September 13, 2025
Posted by: Ricardo B
[This review was collected as part of a promotion.] We have had this unit for a month now, after exchange of a new fridge. things are working as designed, .My wife is enjoying the lighted ice and water dispenser.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Design is all wrong
on September 13, 2025
Posted by: Sis9
from Lima, Ohio
[This review was collected as part of a promotion.] This refrigerator was redesigned from the one we purchased just like it 15 years ago. You cannot adjust the shelving in it. A gallon of milk has to set in the door shelves because none of the inside shelves adjust to fit it. The design of the ice cube dispenser and the water dispenser on the outside door are totally wrong. The water dispenser lever sits in front of the ice cube dispenser so, if you want ice only you have to be very careful you don’t hit the water lever or you have water all over the floor. Wished I could return it for a full refund.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 15, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #797411.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #797411.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Whirlpool is my favorite
on September 14, 2025
Posted by: YoungerLooking
[This review was collected as part of a promotion.] We needed to replace our old refrigerator, and there was no question that it had to be a Whirlpool. I wanted a beautiful refrigerator that worked and was always reliable, with a water an ice dispenser. We also had to fit a spot that would only take a 33"x66" refrigerator, and I wanted it in white. All the stores had this model, but we decided to go with our local appliance store. I love the side-by-side doors, so what I use the most in both refrigerator and freezer sides is available at my level, but with so much space to hold everything on lower shelves. The doors also hold so much.The filter is easy to change, and it is located on the bottom front, so it doesn't take up space inside the refrigerator. The refrigerator keeps both the refrigerator side and the freezer side at the perfect temperature. The ice maker is divine; it is quiet, it makes smaller cubes that easily fit in my stainless steel water bottle, and some kind of beam tells it when to make ice, so I don't have to fuss with raising and lowering a metal bar. I use a lot of water and ice, because I try to drink a lot of water every day. I highly recommend this Whirlpool refrigerator.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Drawer with problem.
on September 14, 2025
Posted by: Drawer
[This review was collected as part of a promotion.] One of the drawers do not operate smoothly when opening and closing. I don't know what I can do, but is obviously a defective drawer.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
It Has some great features.
on September 15, 2025
Posted by: rbb67
[This review was collected as part of a promotion.] I bought my Whirlpool refrigerator about three weeks ago and so far I don't have any complaints.
Written by a customer while visiting whirlpool.com
Customer Rating
5
A Smart, Stylish Upgrade! 21 cu ft
on September 15, 2025
Posted by: Cats Critique
from New Rochelle NY
[This review was collected as part of a promotion.] Sleek Design & Smart Storage
• Fingerprint-Resistant Stainless Finish keeps the exterior looking pristine with minimal effort—no more constant wiping!
• Frameless Glass Shelves offer a clean, modern look and maximize usable space. I recently upgraded to the Whirlpool 33” Side-by-Side Refrigerator (21 cu. ft.), and it’s been fantastic. The fingerprint-resistant stainless finish keeps it looking sleek, and the LED lighting makes everything easy to find. I love the adjustable gallon door bins, spacious shelves, and the external ice/water dispenser with EveryDrop™ filtration. It’s smartly designed, reliable, and fits perfectly in my kitchen. Highly recommend!
• Adjustable Gallon Door Bins make it easy to store large containers like milk or juice, freeing up shelf space.
• Fingerprint-Resistant Stainless Finish keeps the exterior looking pristine with minimal effort—no more constant wiping!
• Frameless Glass Shelves offer a clean, modern look and maximize usable space. I recently upgraded to the Whirlpool 33” Side-by-Side Refrigerator (21 cu. ft.), and it’s been fantastic. The fingerprint-resistant stainless finish keeps it looking sleek, and the LED lighting makes everything easy to find. I love the adjustable gallon door bins, spacious shelves, and the external ice/water dispenser with EveryDrop™ filtration. It’s smartly designed, reliable, and fits perfectly in my kitchen. Highly recommend!
• Adjustable Gallon Door Bins make it easy to store large containers like milk or juice, freeing up shelf space.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com