Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,185 Reviews)
Rating breakdown 12,185 reviews
5 Stars
5,836
4 Stars
3,925
3 Stars
1,631
2 Stars
373
1 Star
420
83%of customers recommend this product.
(
8,242 out of
9,899)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
21.4 cu ft refrigerator
on September 7, 2025
Posted by: Fridge
[This review was collected as part of a promotion.] We've only had the refrigerator a few weeks. We downsized to a 21.4 cu ft. So far, it's working out fine. We are happy with the refrigerator. The only thing is that we have to be careful opening it. It is on rollers, which is good, but sometimes when we open the door the refrigerator slides forward just a little. Overall, we are happy with our purchase.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love the insert to hold small bottles
on September 8, 2025
Posted by: Sammy
from St Petersburg Fl
[This review was collected as part of a promotion.] The refrigerator fits perfectly in my limited space.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love the water/ice dispenser feature!
on September 8, 2025
Posted by: MommyOf4
from Celina Ohio
[This review was collected as part of a promotion.] I give this refrigerator 4 stars because of the space. We originally had a standard refrigerator that unfortunately stopped working, but seemed to have more space than this new one. We love the water/ice dispenser and that there's a lock that can be turned on to prevent toddles/small children from making a mess! There are 2 ice options , cubed or crushed! On touch screen you're also able to change both temperatures for freezer and refrigerator. However, we've learned that liquid cannot go on the top shelf of this new refrigerator. They freeze :(
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
on September 8, 2025
Posted by: ziggie
[This review was collected as part of a promotion.] Bought 5 weeks ago and am really disappointed. T he doors are not in line with each other and the chill water dispenser is a "real Joke." This is not the Whirlpool as they were. Sad.
Response from whirlpool.comBy Branded Team, Consumer Care, September 8, 2025
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information and reference Case # 793772.
We’re looking forward to hearing from you.
Kari V.
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Problem Whirlpool
on September 8, 2025
Posted by: problem1
[This review was collected as part of a promotion.] Overall, I like it. The biggest issue I have with it is their measurements for it. Every thing written about is says it is 32 7/8 wide but, at least in the middle, it is over 33 1/4 wide. This will cause problems with anyone who can fit a 33 inch fridge in the spot. It is actually a very bad sign that a company would do that. Sure, maybe after sitting on the floor to was while is settles, but they then need to change the measurements after it has settled, This is a very bad of Whirlpool to have.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Happy with purchase but small freezer
on September 8, 2025
Posted by: Ljpg
[This review was collected as part of a promotion.] I was limited as to what size refrigerator I could purchase due to built in cabinets. I didn’t want ice maker or water dispenser but now that I have it, it is a nice feature. Unfortunately it takes up a lot of freezer space
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good machine overall.
on September 9, 2025
Posted by: Archie
from Québec Canada
[This review was collected as part of a promotion.] This refrigarator is almost identical as the one I have had for the last 21 years (still working and sold). It seems to be working more often than the previous one as the cooling system has less lenth than the previous one. But it is fairly quit. On the other hand, the ice machine does not work as well as the old one. It pushes the ice almost outside the bucket and accumulates some fragments in the receiving/distributing system. Not a big deal but needs to be wiped out once-in-a-while. The lighting is very strong, almost blinding. But it allows to see the inside very clearly.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
great icemaker
on September 9, 2025
Posted by: sammy
from upstate New York
[This review was collected as part of a promotion.] Perfect refrigerator for me. I love the shelf spacing.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com