Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,186 Reviews)
Rating breakdown 12,186 reviews
5 Stars
5,836
4 Stars
3,925
3 Stars
1,632
2 Stars
373
1 Star
420
83%of customers recommend this product.
(
8,242 out of
9,899)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
on September 2, 2025
Posted by: Gilbert
[This review was collected as part of a promotion.] It’s smaller than what we had before but it has a lot of space.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice refrigerator
on September 2, 2025
Posted by: Kath
[This review was collected as part of a promotion.] I purchased this refrigerator about a month ago and I'm very pleased.
Written by a customer while visiting whirlpool.com
Customer Rating
5
5 I love my ice makerand everything about it.
on September 2, 2025
Posted by: Probe
[This review was collected as part of a promotion.] 5 So, far I am enjoying my refrigerator.and I really loved the ice maker
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not 100 percent satisfied
on September 3, 2025
Posted by: Water spills
[This review was collected as part of a promotion.] I went with the side by side as the French door refrigerators are now all too large to fit in the space provided in my kitchen. Having an ice/water feature was most important. This feature, however, is not the best. Every time I utilize the water, it spits and leaks out onto the floor. Very frustrating!!!!!
Response from whirlpool.comBy Branded Team, Consumer Care, September 3, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 790528
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 790528
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Space
on September 3, 2025
Posted by: Towntroy73
[This review was collected as part of a promotion.] Bought to replace older one. This has more inside space and less outside space than old one
Written by a customer while visiting whirlpool.com
Customer Rating
3
Side by side fridge
on September 3, 2025
Posted by: AmyE
from Missouri
[This review was collected as part of a promotion.] I purchased this refrigerator because ours had died. This is the one that fit into the available space. I really wish it had adjustable shelving, the bins are adequate but not roomy. The freezer section is very small and only holds the barest minimum. I was shocked at how much I paid for such a small appliance.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Wish the Shelves were Adjustable!
on September 3, 2025
Posted by: KKRacing
[This review was collected as part of a promotion.] So far so good! Have not had it but a few weeks, but everything works as intended. My only complaint is the inability to move the shelves. You can only adjust the door shelves in this model. I was also limited from a size perspective and this was effectively one of a few that would fit with the door water/ice dispenser
Written by a customer while visiting whirlpool.com
Customer Rating
4
Old one gave up = right size
on September 3, 2025
Posted by: Father D
[This review was collected as part of a promotion.] Happy with it. mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
Written by a customer while visiting whirlpool.com