Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,186 Reviews)
Rating breakdown 12,186 reviews
5 Stars
5,836
4 Stars
3,925
3 Stars
1,632
2 Stars
373
1 Star
420
83%of customers recommend this product.
(
8,242 out of
9,899)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
2
What a disappointment!!!
on August 31, 2025
Posted by: BAD311
from Syracuse, New York
[This review was collected as part of a promotion.] The ice machine is much smaller than the one I had in my 25 year old fridge, so I am glad my other ice maker got me through two knee replacements, the latest was in October 2024. Slow at making ice, too!
Also, in the area on the bottom of the ice machine, is a small dangling cord/wire that absolutely no one knows its purpose or function!! Observing a YouTube video, and being given (from Home Depot) a very small plastic
casing box that this questionable cord/wire might belong to, I attempted a fix…only to find two days later this plastic casing in with the ice cube that were dispensed in my beverage glass. It was then suggested I pay a service repair person to fix this mystery that is no where in the manual.
casing box that this questionable cord/wire might belong to, I attempted a fix…only to find two days later this plastic casing in with the ice cube that were dispensed in my beverage glass. It was then suggested I pay a service repair person to fix this mystery that is no where in the manual.
The refrigerator door is very slow in closing, and sometimes STOPS about eight (8) inches from closing, so you need to give it a good shove to close securely.
(I attempted to attach a photo, but was unsuccessful. If you send me an email to send picture to, please forward that address to me.)
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 2, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 789691
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
on August 31, 2025
Posted by: Chico
[This review was collected as part of a promotion.] Very nice keeps everything in the refrigerator at the right temperature.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Wonderful Refrigerator
on September 1, 2025
Posted by: Peggy
[This review was collected as part of a promotion.] I am very happy with this refrigerator. It is nicely laid out inside and my food is colder.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Just what I need
on September 1, 2025
Posted by: YC2025
[This review was collected as part of a promotion.] I bought this refrigerator to replace my old refrigerator. It's been installed at my house for more than two weeks. So far it has been working well, I am very happy with it.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great features
on September 1, 2025
Posted by: mike73
from St. Louis, MO
[This review was collected as part of a promotion.] I recently purchased this Whirlpool appliance and it has exceeded my expectations.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good refrigerator
on September 2, 2025
Posted by: Toolbox
[This review was collected as part of a promotion.] I received this refrigerator a couple weeks ago and have been pleased. The freezer is a bit small as far as being able to pack things into it. I love having an ice maker and a water dispenser
Written by a customer while visiting whirlpool.com
Customer Rating
5
on September 2, 2025
Posted by: Sliver fridge
[This review was collected as part of a promotion.] The progress of changing the two refrigerators out was very smooth. The people were all very nice
Written by a customer while visiting whirlpool.com
Customer Rating
5
Fridge
on September 2, 2025
Posted by: Jake
[This review was collected as part of a promotion.] We purchased this fridge about a month ago now, it is working great, so far so good.
Written by a customer while visiting whirlpool.com