Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,186 Reviews)
Rating breakdown 12,186 reviews
5 Stars
5,836
4 Stars
3,925
3 Stars
1,632
2 Stars
373
1 Star
420
83%of customers recommend this product.
(
8,242 out of
9,899)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
Easy organization!
on August 29, 2025
Posted by: Jetz
from Heath Ohio
[This review was collected as part of a promotion.] 4 stars because it takes too long to dispense water thru the door. Otherwise, I love it. Easy organization. Lots of room in the door for condiments and gallon jugs of milk. Snack/cold cuts drawer is perfect. Freezer isn’t huge but I don’t need it to be. This refrigerator fits my small space perfectly.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
The appliances look nice but qualityhas gone down
on August 30, 2025
Posted by: Nonnie
[This review was collected as part of a promotion.] I am disappointed with this product. The ice maker design is horrible especially if you are handicapped. When you are filling your thermos or larger glass with ice and you accidentally hit the water dispenser you get a shower. Poor Design!!! Ice clumps in the ice maker bin and gets jammed in the shoot. My last Whirlpool refrigerator lasted 25 years only had to repair it once. We never had any issues with the ice maker the water dispenser on one side ice on the other side. I have been a Whirlpool customer for well over thirty years always loved your products. We just purchased all new Whirlpool appliance again and you can see how cheaply your products are getting. I hope you go back to making your products with quality and pride, you have always been number one for me always spoke highly of your products no longer can. Be a leader not a follower!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Refrigerator
on August 30, 2025
Posted by: Refrigerator
[This review was collected as part of a promotion.] Keeps cold.
Shelves stay in place.
Easy to organize
Shelves stay in place.
Easy to organize
Written by a customer while visiting whirlpool.com
Customer Rating
4
on August 30, 2025
Posted by: fridge
from Tampa, FLorida
[This review was collected as part of a promotion.] Like it, but can't get ice in the freezer section ice bin
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
So far so good. I love the refrigerator
on August 30, 2025
Posted by: Jackie33
from Wilmington NC
[This review was collected as part of a promotion.] I bought this refrigerator in a hurry as mine died. The guys who delivered it
(Chris and Cory ) were awesome.
When they left everything was put back together and had it running properly. Great guys.
(Chris and Cory ) were awesome.
When they left everything was put back together and had it running properly. Great guys.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Replaces one built in 1998
on August 30, 2025
Posted by: Keit
[This review was collected as part of a promotion.] We are pleased with it but unsurprised because it replaces an earlier version of this same unit. That one was over 25 years ago.
Written by a customer while visiting whirlpool.com
Customer Rating
4
So far so good
on August 31, 2025
Posted by: hhhranch
[This review was collected as part of a promotion.] We purchased this Whirlpool refrigerator a little over a month ago. Seems to work fine. We primarily picked this particular model because it was the only one that would fit in our space in the kitchen. And inside, it looked almost identical to the Kenmore (hereafter "K") that we had to let go. The only problem with the "K" was due to the ice bucket/auger broke after replacing and due to excessive overall wear over the years. While it looks a lot like the "K" inside, it is smaller, especially the freezer. It does not hold as much. The "K" had bins where the Whirlpool have small shelves, and the freezer door has half the space. The "K" had adjustable shelves not only in the door, but inside the fridge as well. The inside shelves of the Whirlpool ARE NOT adjustable so only one shelf (top) can hold a gallon jug. The door shelves are adjustable, but we do not want to put multiple gallons in the door. Yes, I miss my "K", but I am glad the icemaker/bucket works great so far. It is just a matter of getting used to change and less storage. Stainless steel does not show dirt as bad as the white "K" which is a plus.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on August 31, 2025
Posted by: joi/35456
[This review was collected as part of a promotion.] I have had the refrigerator for a month and its been fine. and despite the reviews that claimed it was noisy I have found it to be quiet, hardly noticeable. The freezer could be a little larger but of course the ice maker does eat up some space. All in all its been a good deal as it was the only one that would fit in the space that I had
Written by a customer while visiting whirlpool.com