Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,188 Reviews)
Rating breakdown 12,188 reviews
5 Stars
5,836
4 Stars
3,925
3 Stars
1,633
2 Stars
374
1 Star
420
83%of customers recommend this product.
(
8,242 out of
9,900)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
on August 28, 2025
Posted by: Dk007
[This review was collected as part of a promotion.] This refrigerator was the perfect fit for my kitchen.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Fridge
on August 28, 2025
Posted by: zats
[This review was collected as part of a promotion.] I am happy with the purchase, My rating should be more of a 3 1/2 but it is not an option. I have a complaint that the spot where the ice comes out is too small, it will not take a 20 oz glass without tilting it, guess will not know that and will have trouble getting ice out, Also the measurements that is giving is not accurate, The measurement said it was 32 7/8 inches wide and it it very much 33 inches and the middle of the fridge is more like at least 33.3 inches so any time the measurements are given it should be the width of the middle of the fridge. I did get it into the opening of 33.25 but it is very snug. Even the measurement at the top of this page is day 33 inches and it is bigger than that and the add said 32 7/8 inches, very miss leading.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on August 28, 2025
Posted by: Rach
[This review was collected as part of a promotion.] When we shopped for a refrigerator this one met all of our requirements, wants and wishes. We’re very happy with it.
Written by a customer while visiting whirlpool.com
Customer Rating
2
shelves are Not adjustable
on August 29, 2025
Posted by: mom-mom
from Mount Vernon, Indiana
[This review was collected as part of a promotion.] shelves are Not adjustable and a gallon of Ice Tea will fit NOWHERE
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 2, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 787683
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 787683
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Deal
on August 29, 2025
Posted by: Paul
[This review was collected as part of a promotion.] Very happy with it. Just big enough for 2 of us!!!!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Lacking basic features
on August 29, 2025
Posted by: Jimmyj235
from Douglasville, PA
[This review was collected as part of a promotion.] This fridge has been working great since we got it. The downside is, despite being slightly larger than our last fridge, this model does not allow you to adjust shelving height - you can only remove shelves. It's a pretty basic feature to implement. My second complaint is the ice maker takes up a third or a quarter of the freezer, leaving significantly less space in an already narrow freezer. The freezer also does not allow for shelves to be moved, making it challenging to fit even a simple frozen pizza inside. Besides these challenges, the fridge has been working fine for the last week that we've had it.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Overall a nice product
on August 29, 2025
Posted by: Skeeter
[This review was collected as part of a promotion.] Overall I am happy with the product. The seperate ice and water dispenser will take some getting used to and can see it being an issue with guests that come to visit. I wish the display gave actual refrigerator temperatures rather than just bars.
The drawers do not operate as smoothly as my previous refrigerator.
The drawers do not operate as smoothly as my previous refrigerator.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on August 29, 2025
Posted by: iramuro
[This review was collected as part of a promotion.] Its only been a week, but so far its great.
Hopefully this one lasts as long as our previous one (23 years).
Hopefully this one lasts as long as our previous one (23 years).
Written by a customer while visiting whirlpool.com