Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,188 Reviews)
Rating breakdown 12,188 reviews
5 Stars
5,836
4 Stars
3,925
3 Stars
1,633
2 Stars
374
1 Star
420
83%of customers recommend this product.
(
8,242 out of
9,900)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
Pretty good.
on August 27, 2025
Posted by: Maknak
[This review was collected as part of a promotion.] Nice fridge for its size. We needed a smallish one to fit in a small space. The freezer is relatively small but well organized. The door space is good. One thing - to get the freezer cold enough to make ice cream hard, it then causes icy frost to appear on some other things in there and for a pitcher of iced tea on the top shelf of the fridge part to form ice in it. Something not quite right there.
Written by a customer while visiting whirlpool.com
Customer Rating
5
I love this Fridge!!!
on August 27, 2025
Posted by: bmg25
from Pittsburgh, PA
[This review was collected as part of a promotion.] I bought this in April and cannot say enough good things about it. It is quiet, cools like I expect and is low maintenance.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
A Handsome addition
on August 27, 2025
Posted by: Fresh Foodie
[This review was collected as part of a promotion.] Fits my space perfectly. With one door off it can fairly easily be brought indoors through a narrow space. Overall freezer space is generous, but it is hard to fit large pizza. Quiet and seems to be efficient.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good Overall
on August 27, 2025
Posted by: Bob Atl
from Georgia
[This review was collected as part of a promotion.] Refrigerator side has bins 7" deep, one of their promoted selling points for easy access to items. But the freezer bins are only 4 1/2" deep, and there is space at the top for another one but it is just a blank area.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on August 28, 2025
Posted by: Buger
[This review was collected as part of a promotion.] Refrigerator side freezing. It froze everything that is on the refrigerator side.
Had to call out a repair man.
He will have to order the part to fix it.
Other than that Love the refrigerator.
Had to call out a repair man.
He will have to order the part to fix it.
Other than that Love the refrigerator.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not cooling well
on August 28, 2025
Posted by: Thawed out
from MN
[This review was collected as part of a promotion.] Not cooling properly. It's been 6 days and fridge only down to 40 and freezer at 28. Service call schedule is a week from now. Eating thawed foods out of the freezer before they go bad.
Response from whirlpool.comBy Branded Team, Consumer Care, August 29, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 787301
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good Refrigerator for the Space Available
on August 28, 2025
Posted by: JJ 13
from St. Charles MO
[This review was collected as part of a promotion.] So far everything is functioning properly. I wish the in-door ice dispenser could accommodate a bigger glass without tilting, but I assume it’s a size issue in the smaller 33 inch side by side refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great ice maker!
on August 28, 2025
Posted by: Jams
from Tx
[This review was collected as part of a promotion.] The ice maker works so much better than our old one. The frig is a bit smaller than last one but seems bigger. Had to get used to putting most taller items in door, but it’s okay. Like it so far!!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com