Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,190 Reviews)
Rating breakdown 12,190 reviews
5 Stars
5,838
4 Stars
3,925
3 Stars
1,633
2 Stars
374
1 Star
420
83%of customers recommend this product.
(
8,243 out of
9,901)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
Perfect Size and Lots of Shelves
on August 26, 2025
Posted by: AndyB
[This review was collected as part of a promotion.] I love my new refrigerator. It is a perfect size and although it appears small , there is plenty of room inside as it is deep and has more shelves
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice, Basic, Fridge.
on August 26, 2025
Posted by: PJW01
from Virginia
[This review was collected as part of a promotion.] It's a great basic fridge plus we got it on sale! Holds its temp and there's a lot more room than I had thought.
Only two things that we're learning after a month: 1: On it's wheels, it's very light and pulls out and moves around with very little effort. 2: You have to be VERY sure you close the doors as they tend to swing open unless you're paying attention.
Overall, so far so good
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Doesn't fit! Dimensions when oredered were correct
on August 26, 2025
Posted by: dave
from Holland Michigan
[This review was collected as part of a promotion.] I am a whirlpool employee and we ordered this for my mom in July and just recently had it delivered so we have not been able to set it in its spot yet because the sides of the refrigerator are bowed out we had to take the wall out for where the refrigerator will be setting. Looking online the dimensions were just right, but once delivered the sides of the refrigerator are all bowed out for some reason. The bow is like 1/4" on each side so overall it's 1/2"+ wider than advertised and shown on tech data sheet. So it don't fit and we had to take out a wall to accomodate. We don't understand why the sides were like this when delivered. What can be done?about this?
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 27, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 785125.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
no shelf adjustment in refrigerator
on August 26, 2025
Posted by: bobhusker
from Hawthorne Florida
[This review was collected as part of a promotion.] the size needed was limited in options across all makes this unit had the things we wanted most
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
expensive for a small size., shelf no adjustable,
on August 26, 2025
Posted by: bren
[This review was collected as part of a promotion.] do not like that the ice container has to be removed inorder to turn the ice maker off. Im elderly and its heavy.
Glue ftom enery sticker not commg offgood. Tried everything web says.
Glue ftom enery sticker not commg offgood. Tried everything web says.
Written by a customer while visiting whirlpool.com
Customer Rating
4
We wish the shelves were adjustable!
on August 27, 2025
Posted by: Dealing With It
from Boston, MA
[This review was collected as part of a promotion.] We bought this and so far so good. It gets a four star rating due to it's stunning appearance, keeps things nice and cold, and was somewhat affordable. It lost a star for it's shelves are not adjustable.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great size
on August 27, 2025
Posted by: Sonnyb
[This review was collected as part of a promotion.] Have had this refrigerator for three weeks. It is super quiet and is a good size. Great choice!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love the side by side with water and ice dispenser
on August 27, 2025
Posted by: Jsav
[This review was collected as part of a promotion.] So far it has been excellent. Had it a month so far.
Written by a customer while visiting whirlpool.com