Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,190 Reviews)
Rating breakdown 12,190 reviews
5 Stars
5,838
4 Stars
3,925
3 Stars
1,633
2 Stars
374
1 Star
420
83%of customers recommend this product.
(
8,243 out of
9,901)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
The ice maker is the best feather.
on August 25, 2025
Posted by: Reggie.
[This review was collected as part of a promotion.] I am very happy I purchase the Whirlpool refrigerator, it suite my needs.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Replacement fridge
on August 25, 2025
Posted by: Silver Streak
[This review was collected as part of a promotion.] I bought this in June 2025. It has everything I need and more. Easy to find things and easy to clean!
Love the ice maker and cold water features too!
Love the ice maker and cold water features too!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love the ice maker!
on August 25, 2025
Posted by: Angie
from Kokomo IN
[This review was collected as part of a promotion.] I've had it for a few months now. Very happy with my purchase so far.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Bad selection
on August 25, 2025
Posted by: none
[This review was collected as part of a promotion.] I am so sad to say the Whirlpool Refrigerator is waiting for service to take place on September 2, 2025. It is making a loud noise that is unbearable. Also, the freezer is not working properly.
Response from whirlpool.comBy Branded Team, Consumer Care, August 26, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 784257.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love the ice/water maker
on August 26, 2025
Posted by: Marli
from Wauseon, Ohio
[This review was collected as part of a promotion.] I bought this two weeks ago and it’s working good..I thought we had an ice machine issue but I think it’s working now
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Bad Design
on August 26, 2025
Posted by: Relman31
from MA
[This review was collected as part of a promotion.] Not many choice for the 33 inch space I had. Fridge design is lacking. Shelves are not adjustable and cannot fit Brita container on top shelf which is where I prefer vs putting in door. If you put to many heavy items in door shelves the fridge door tends to swing back open if you don't shut it completely.
The water dispenser still has bad taste even after I did several of the recommended flushing by filling 3 gallons of water from the in door dispenser. Freezer is small and the ice maker takes up half the door space.
I put fridge temp setting on the recommended 3 and it froze my carton of half & half
The water dispenser still has bad taste even after I did several of the recommended flushing by filling 3 gallons of water from the in door dispenser. Freezer is small and the ice maker takes up half the door space.
I put fridge temp setting on the recommended 3 and it froze my carton of half & half
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Easy
on August 26, 2025
Posted by: Mama2
[This review was collected as part of a promotion.] Bought this after our old fridge died and its a nice fridge! Easy instructions and simple to get running
Written by a customer while visiting whirlpool.com
Customer Rating
5
Whirlpool review
on August 26, 2025
Posted by: CRac
from Killeen, TX
[This review was collected as part of a promotion.] It is an update to our 1998 Whirlpool side-by-side. Love the stainless steel front, prefer it to be that way all the way around. It really doesn't matter as only the front and one side shows. The shelving is fixed-I don't like that. My old refrigerator had adjustable shelves in both the freezer and refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com