Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,191 Reviews)
Rating breakdown 12,191 reviews
5 Stars
5,838
4 Stars
3,925
3 Stars
1,633
2 Stars
374
1 Star
421
83%of customers recommend this product.
(
8,243 out of
9,901)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
DOES THE JOB
on August 25, 2025
Posted by: HOME ELECTRIC
[This review was collected as part of a promotion.] EXCELLENT PRODUCT AND DOING A JOB FOR ME. YES YSE YSE YES YES
Written by a customer while visiting whirlpool.com
Customer Rating
3
No great features it is very low line refeigerator
on August 25, 2025
Posted by: denlor
[This review was collected as part of a promotion.] The Ice Maker is exetremely loud to the point it is annoying. Loud when it dumps ice. loud when it fills with water and very loud when we get ice from the dispenser.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Compact and easy to arrange
on August 25, 2025
Posted by: MBaci
[This review was collected as part of a promotion.] Very happy with my refrigerator. Refrigerator well lit. Like the water and ice dispenser on door
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on August 25, 2025
Posted by: James25
from Dayton, OH
[This review was collected as part of a promotion.] Perfect fit for condo and love the water/ice maker position and functionality
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Smaller Than It Looks
on August 25, 2025
Posted by: Jeff B
from High Point, NC
[This review was collected as part of a promotion.] Bought this refrigerator 7/30/2025. I've had it about one month now. I realized that it was small by the dimensions compared to others, but I did not think it would be this small. the freezer side is practically useless except for maybe some small frozen dinners or cartons of ice cream. A medium size pizza will not fit. I have also observed that it appears to run constantly. It seems to never shut off. The sound is not terrible, but you can hear it at night when everything else is quiet. If you are only a 1-2 person family this model may work well for you
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Egads
on August 25, 2025
Posted by: Mari
[This review was collected as part of a promotion.] Ice Maker issues. Whirlpool will be coming out to my house. Do hope they run diagnostics. Very cheaply made also. Ice water filter leaking. This questionnaire add images or videos took long time but cant run vidio mor than 15-20 seconds
Response from whirlpool.comBy Branded Team, Consumer Care, August 26, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 783117.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
So Far, So Good
on August 25, 2025
Posted by: Samuel
[This review was collected as part of a promotion.] So far, so good. We'll see how good of a purchase I made a few years down the road, when it is not brand new.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Short comings
on August 25, 2025
Posted by: John
[This review was collected as part of a promotion.] I bought this within the past 2 months. It has a few design flaws. The ice maker is slow in making ice, Also the ice and water discharge areas are too small and not very well lit, especially when dispensing water.
Written by a customer while visiting whirlpool.com