Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,191 Reviews)
Rating breakdown 12,191 reviews
5 Stars
5,838
4 Stars
3,925
3 Stars
1,633
2 Stars
374
1 Star
421
83%of customers recommend this product.
(
8,243 out of
9,901)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
perfect size
on August 20, 2025
Posted by: topper
from tyro va
[This review was collected as part of a promotion.] we bought this for our new house. I actually love the size and all of the features it makes a great asset to our new kitchen.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Mediocre manufacturing
on August 20, 2025
Posted by: Helene
from New Jersey
[This review was collected as part of a promotion.] I bought this refrigerator less than a month ago and have already have had to have two ervice calls due to a loud vibration. It turned out that the noise was caused by a imporperly designed aluminum cover on the back of the unit that is bowed and the screw holes weren't even cut properly.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
So far like everything about it
on August 20, 2025
Posted by: Denny
from Fluvanna NY
[This review was collected as part of a promotion.] I bought about a month ago and love it so far no water on the floor thank god
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Ice and water feature is great
on August 20, 2025
Posted by: Jody1
[This review was collected as part of a promotion.] Was purchased about a month ago and everything is fine. Great products
Written by a customer while visiting whirlpool.com
Customer Rating
5
Crush ice maker
on August 20, 2025
Posted by: Popscooler
[This review was collected as part of a promotion.] Last refrigerator was too big. This one was perfect. Only for 2 people . Should have gotten this one yrs ago
Written by a customer while visiting whirlpool.com
Customer Rating
3
Water and ice on door can be messie.
on August 20, 2025
Posted by: Xxxx
[This review was collected as part of a promotion.] Hard to turn on and off Ice Maker, water from Ref is room temp, water and ice dispenser on door need to be redesign not all the crushed ice goes in ice dispenser, some goes in the freezer on the door and shelf’s .
Written by a customer while visiting whirlpool.com
Customer Rating
1
Loud would not recommend
on August 20, 2025
Posted by: Disappointed
from Kansas City
This product is garbage I purchased and immediately sounded like it was broken loud ticking noise from the interior. Then a grinding noise when the compressor turns on. The ice maker filling is loud and can be heard throughout the house. Had a repair person out, second time they didn’t show. Never buying whirlpool again.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 21, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6425fxIoU . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6426fxIoq or Instagram http://spr.ly/6427fxIoS. When responding, please include your contact information and reference Case # 773916.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6425fxIoU . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6426fxIoq or Instagram http://spr.ly/6427fxIoS. When responding, please include your contact information and reference Case # 773916.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Good fridge
on August 21, 2025
Posted by: Karen193
[This review was collected as part of a promotion.] unable to review ice maker. Been unable to find connector piece to go from fridge to preexisting line from previous fridge water line
Written by a customer while visiting whirlpool.com