Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,194 Reviews)
Rating breakdown 12,194 reviews
5 Stars
5,839
4 Stars
3,927
3 Stars
1,633
2 Stars
374
1 Star
421
83%of customers recommend this product.
(
8,246 out of
9,904)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
gold halo around logo on door nice touch
on August 14, 2025
Posted by: Bill
[This review was collected as part of a promotion.] I like the wide shelves on the door for a gallon of milk etc it allows extra room on the inside shelves for items however the topshelf is not high enough for my ice tea pitcher!and shelf is not adjustable,the inside light is nice and bright and glass shelves are nice
Written by a customer while visiting whirlpool.com
Customer Rating
5
Beautiful refrigerator
on August 14, 2025
Posted by: The fridge
from Skokie, IL
[This review was collected as part of a promotion.] I was just telling somebody about how happy I am with this refrigerator! It's just so beautiful inside and not real big which is perfect for me so I don't keep a lot of stuff in there! I went from a cheap refrigerator that has the freezer on top and the refrigerator on the bottom to this model. I couldn't be happier with the refrigerator. I have to be careful with the temperature because it easily gets too cold and I end up freezing stuff in the refrigerator! And the freezer works fantastic. Always stays around zero degrees.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great print free doors
on August 14, 2025
Posted by: Juju
[This review was collected as part of a promotion.] Got this around 5 weeks ago in very happy with it.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Bad ice maker
on August 14, 2025
Posted by: Annie
from Belton, Missouri
[This review was collected as part of a promotion.] I bought this refrigerator last December to replace a faulty LG refrigerator. It was working fine until we had a 10 hour loss of power. When the power came back on the replace water filter light came on, so I ordered new filters from Whirlpool. Then I noticed that the icemaker wasn't working at all. When the water filters came we replaced the filter hoping that the icemaker would start working again. No such luck.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
on August 14, 2025
Posted by: none
from Kansas
[This review was collected as part of a promotion.] THE REFRIGERATOR IS FIN, MY BIGGEST COMPLAINT IS THE REFRIGERATOR DOOR AMD THE LOWER HINGE. i WAS TOLD THAT THERE IS A CAM THAT CAUSES TO DOOR TO SWING WIDE OPEN WHEN IT IS PARTIALLY OPENED. WHEN I OPEN THE DOOR I WOULD PREFER THAT IT STAYED IN THE POSITION THAT I MOVED IT TO.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
very quiet
on August 14, 2025
Posted by: so12
from Minnesota
[This review was collected as part of a promotion.] bought this 3 weeks ago and nice fridge works so well very quiet features are great glad we went with this brand
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Pass on this one, keep looking
on August 14, 2025
Posted by: Galaxgram
[This review was collected as part of a promotion.] Have had this over a month, horrible fridge. Should have returned. Ice maker drips, doors ice out. Fridge is so tiny and shelves are not adjustable. Freezer is even smaller. The icemaker literally takes up more than half of the freezer. The door doesn’t shut. We try adjusting it and it doesn’t help. There are places in the refrigerator that freeze yet Lowe says to not mess with the settings. I do not recommend this refrigerator
Response from whirlpool.comBy Branded Team, Consumer Care, August 15, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 768371
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
Decent for the price.
on August 15, 2025
Posted by: Colin
[This review was collected as part of a promotion.] I purchased this unit hoping the side X side style would be more convenient to use however we found the shelves to be too narrow, it felt like we were pulling items out to reach other items behind continually.
There is no spill tray under the water / ice dispenser.
There are no covers for the hinges on the top of the fridge which looks unfinished to me.
The bottom left plastic cover which looks like a foot was all warped upon arrival.
I returned this unit for a large unit with the freezer on bottom. We purchased a BOSCH.
There is no spill tray under the water / ice dispenser.
There are no covers for the hinges on the top of the fridge which looks unfinished to me.
The bottom left plastic cover which looks like a foot was all warped upon arrival.
I returned this unit for a large unit with the freezer on bottom. We purchased a BOSCH.
Response from whirlpool.comBy CA Social Care, August 21, 2025
Hello Colin! Thank you for taking the time to review your Whirlpool appliance. We want to be a brand you can trust! Should you have any questions or concerns about your product, please feel free to send us an email at CanadaSocial@Whirlpool.com. Kindly provide us with your model and serial number, phone number, and case # 293548525. Thank you! -Alisha
Written by a customer while visiting whirlpool.com