Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,200 Reviews)
Rating breakdown 12,200 reviews
5 Stars
5,842
4 Stars
3,929
3 Stars
1,634
2 Stars
374
1 Star
421
83%of customers recommend this product.
(
8,247 out of
9,906)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
1
Bad unit, even worse service.
on August 14, 2025
Posted by: VA Apartment
from Virginia
[This review was collected as part of a promotion.] If I could give zero stars I would. The unit has not worked properly since installation. Under warranty the first available appointment was more than a month out. So a fridge/freezer unit for an elderly couple who require refrigerated medications is useless!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 15, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 768193
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
on August 14, 2025
Posted by: Kas92
[This review was collected as part of a promotion.] It has been a couple weeks and so far everything has run smoothly and no problems. Only thing I would note is the freezer is on the smaller side but works for me!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
All around good product
on August 14, 2025
Posted by: Sue58
[This review was collected as part of a promotion.] I bought this refrigerator because my old one kinked out. It was a necessary purchase, but a very good purchase. This thing is quiet and it’s working great so far. I’m enjoying the fingerprint resistant stainless steel finish for easy cleaning.
Written by a customer while visiting whirlpool.com
Customer Rating
5
I like it so far
on August 14, 2025
Posted by: 80 yr old lady
from CA
[This review was collected as part of a promotion.] I've had my new fridge a little over a week now and I do like it but I wish the spigots were side by side instead of one in front of the other
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Despite smaller size good structural confirmation.
on August 14, 2025
Posted by: calti12
[This review was collected as part of a promotion.] Only been 2 weeks but so far very happy and pleased.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
So far, so good.
on August 14, 2025
Posted by: Í don't have a nickname.
[This review was collected as part of a promotion.] I wanted to purchase another Whirlpool refrigerator I had lasted a long time.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
I got what I wanted for the size.
on August 14, 2025
Posted by: Gus123
[This review was collected as part of a promotion.] So far I really like the fridge. Customer service was great in regards to a missing item from when I got the fridge. The Freezer could be a little wider and the bins could have been a little smoother when pulling out. Overall, its a good fridge and descent space inside. It's only been a week and so far so good.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great value, impressive quality for the price!
on August 14, 2025
Posted by: guys
from Honolulu, Hawaii
[This review was collected as part of a promotion.] I am impressed with the quality of the materials, such as doors, shelves, Dispenser and icemaker itself. Even though it's dimensions are smaller than normal, the internal spaciousness and layout is cleverly designed. Installation and setup was a breeze.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com