Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,202 Reviews)
Rating breakdown 12,202 reviews
5 Stars
5,842
4 Stars
3,930
3 Stars
1,634
2 Stars
375
1 Star
421
83%of customers recommend this product.
(
8,247 out of
9,907)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
3
Decent fridge for the price.
on August 11, 2025
Posted by: ducman
from Windsor, Ontario
[This review was collected as part of a promotion.] We had very limited options in selecting a new fridge due to the limited height of our opening, that said the fridge is ok with a few exceptions. Initially it was freezing items on the top shelf of the refrigerator section, adjusting the temperature seems to have helped. ( The presets from the factory were too cold ) The ice maker shoots ice into your glass but also out onto the floor, they need to slow down the feed rate. One other thing is that the door flops open to easily, it needs to be dampened.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 12, 2025
Hello ducman !, Thank you for taking the time to review your Whirlpool brand appliance. We want to be a brand you can trust! Should you have any questions or concerns about your product, please feel free to email us at canadasocial@whirlpool.com. When you do, please provide your model and serial number, your phone number, and your review ID 765926. Regards, Eric
Written by a customer while visiting whirlpool.com
Customer Rating
4
on August 11, 2025
Posted by: deorah
[This review was collected as part of a promotion.] i am having a problem with the fridgerator door swimging back to far i have level the refrigerator
Written by a customer while visiting whirlpool.com
Customer Rating
4
Ice Maker works great!
on August 11, 2025
Posted by: None
[This review was collected as part of a promotion.] Works fine. Had some problems getting the water hooked up. Still need to adjust refrigerator door so it doesn't swing open.
Works fine. Still need to adjust door to keep level. Had a little trouble hooking up the water supply. Sometimes water drips down the front of the door.
Would like a light to shine on the cup or glass when filling.
Would like a light to shine on the cup or glass when filling.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Whirlpool Refrigerator
on August 11, 2025
Posted by: Grandma Lee
[This review was collected as part of a promotion.] We really like our Whirlpool Side by Side Refrigerator. The only thing that we had to adjust is the temperature for the fridge and freezer recommended (3) settings were too cold so we adjusted it to the lower setting to (2) to get -15C for the freezer and 3C for the fridge.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Bad Whirlpool Fridge Model
on August 11, 2025
Posted by: kr14
[This review was collected as part of a promotion.] Water/Ice dispenser - leaks all the time. Water leaks overnight.
Fridge side - top section freezes dairy products and other foods.
Mid-Fridge section- food gets spoiled all the time, mold grows fast.
Fridge side - top section freezes dairy products and other foods.
Mid-Fridge section- food gets spoiled all the time, mold grows fast.
Response from whirlpool.comBy Branded Team, Consumer Care, August 13, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 766214
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
on August 12, 2025
Posted by: Mrstic
[This review was collected as part of a promotion.] I love my new refrigerator! It fits in the small area of my older home but still has a lot of space.
Would be nice if there was more than one drawer with the humidity function however
Would be nice if there was more than one drawer with the humidity function however
Written by a customer while visiting whirlpool.com
Customer Rating
3
on August 12, 2025
Posted by: No nickname
[This review was collected as part of a promotion.] It does the job! Does not have the freezer space I would like but it will do!!
Written by a customer while visiting whirlpool.com
Customer Rating
4
good
on August 12, 2025
Posted by: cool
[This review was collected as part of a promotion.] Over all good, only complaint is dripping after using ice maker.
Written by a customer while visiting whirlpool.com