Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,203 Reviews)
Rating breakdown 12,203 reviews
5 Stars
5,842
4 Stars
3,931
3 Stars
1,634
2 Stars
375
1 Star
421
83%of customers recommend this product.
(
8,247 out of
9,907)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
Good Refrigerator
on August 5, 2025
Posted by: Cher
from Ohio
[This review was collected as part of a promotion.] I am happy to buy a new refrigerator that I feel will meet the needs of my family for a long time.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Ice maker works good
on August 5, 2025
Posted by: Groucho
from Okanagan BC
[This review was collected as part of a promotion.] Food does not stay fresh vegetables go bad . Cheese molds.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 6, 2025
Hi Groucho ! Could you please email us at canadasocial@whirlpool.com with the model, serial number, and phone number? Please include Case # 763030, so we can look into what happened. Thank you. - Eric
Written by a customer while visiting whirlpool.com
Customer Rating
3
Ok shorter refrigerator
on August 6, 2025
Posted by: Sean
[This review was collected as part of a promotion.] It works, but the freezer is narrow and hard to fit things into well. The refrigerator area is more convenient. The water and ice dispenser placement are awkward, so you can easily spray water all over when trying to get ice. We had a limited height and this was one of the few that would fit since most manufacturers have made their refrigerators a couple inches taller than they were several years ago.
Written by a customer while visiting whirlpool.com
Customer Rating
4
None
on August 6, 2025
Posted by: Witheld
[This review was collected as part of a promotion.] My overall experience so far is good. The water/icemaker feature in the door is to small.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works well!
on August 6, 2025
Posted by: Sthak
[This review was collected as part of a promotion.] I bought this almost a month ago and overall I am happy with it. It is cooling very well. I like the LED light and the touch settings on the door panel. The ice making and dispenser works well. The water dispenser only dispenses about one cup of chilled water and then immediate next cup is not so chilled. That is the only complaint I have about this fridge. Apparently, this is a common complaint with other brands as well.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
??
on August 6, 2025
Posted by: Debbie
[This review was collected as part of a promotion.] looks good, but has uneven cooling in the refrigerator section. Top 2 shelves along the sides freeze items.
Response from whirlpool.comBy Branded Team, Consumer Care, August 6, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 763234
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
Dissatisfied with refrigerator
on August 6, 2025
Posted by: Marcy
[This review was collected as part of a promotion.] I purchased my refrigerator on-line, I'm not happy the refrigerator shelves are NOT adjustable. I had to remove a shelf to make room for large or bulky containers.
Written by a customer while visiting whirlpool.com
Customer Rating
5
New toy
on August 6, 2025
Posted by: Kev25
[This review was collected as part of a promotion.] I purchased this a week ago and it is great, the icemaker and all of movable shelves really help when you have large containers and items to store.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com