Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,209 Reviews)
Rating breakdown 12,209 reviews
5 Stars
5,844
4 Stars
3,934
3 Stars
1,635
2 Stars
375
1 Star
421
83%of customers recommend this product.
(
8,248 out of
9,908)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
Good choice!
on August 3, 2025
Posted by: nh58
[This review was collected as part of a promotion.] We've had the new refrigerator for a few weeks. It works great and I am happy with it. 4* bc the shelves can't be adjusted. I'd prefer a different set up and can't change the height btwn shelves - both refrigerator and freezer. Bc of space, I had to purchase a smaller unit which limited my choices. I'm not unhappy in the least, but would like the flexibility of how I choose to use shelf space.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Think twice
on August 3, 2025
Posted by: Flyingangels3
[This review was collected as part of a promotion.] Happy with the refig but the ice maker is crappie will not make ice
Written by a customer while visiting whirlpool.com
Customer Rating
3
on August 3, 2025
Posted by: La. LL
[This review was collected as part of a promotion.] Im Still getting used to having a smaller fridg, but in exchange for the smaller one, I now have an ice maker and water, for which I am happy.
Written by a customer while visiting whirlpool.com
Customer Rating
3
on August 3, 2025
Posted by: George
[This review was collected as part of a promotion.] the opening for to fill up our glasses is too short since I use a larger mug regularly.
Plus, the ice maker is really loud.
Plus, the ice maker is really loud.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love and dislike
on August 3, 2025
Posted by: Jojo
from Portsmouth, OH
[This review was collected as part of a promotion.] I was waiting until I had used my refrigerator long enough to give it a fair rating. I love the fact that it is on wheels and I can move it out regularly to clean under it. I am not happy that the wheels cannot be locked down so that if I forget to hold it back with one hand and open it with the other it will not end up in the middle of my floor. The shelves on the freezer door are so small they are useless. Would have preferred the other shelves to have been adjustable. I am glad I was able to find a refrigerator that would fit in the spot I have for one. My preference was something other than another side by side.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
New frig
on August 4, 2025
Posted by: Shawn
[This review was collected as part of a promotion.] The first one I had went bad and Whirlpool replaced. So far so good with this one.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Lights & ice dispenser
on August 4, 2025
Posted by: Texas Rileys
[This review was collected as part of a promotion.] We have owned for a couple of weeks and we are liking the bright interior lights & water & ice through the door.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Bad Temperature Control
on August 4, 2025
Posted by: Price
[This review was collected as part of a promotion.] I bought this refrigerator 1 month ago. I did not have much choice in refrigerators, my space is limited. There is no installed thermostat so I purchased a thermometer for the freezer and fridge. The freezer temps for 1 day range from -14 degrees to 24 degrees. The fridge temps range from 36 degrees to 42 degrees. I have logged 4 days of temps and nothing is constant. I think that means the compressor is constantly working. What does that mean for the life of the refrigerator?
Response from whirlpool.comBy Branded Team, Consumer Care, August 18, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 762050
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com