Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,213 Reviews)
Rating breakdown 12,213 reviews
5 Stars
5,845
4 Stars
3,936
3 Stars
1,636
2 Stars
375
1 Star
421
83%of customers recommend this product.
(
8,249 out of
9,910)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
Is everything I need
on August 1, 2025
Posted by: Stevie
[This review was collected as part of a promotion.] I think the name Whirlpool speaks for itself. I trust this brand above others. I am very pleased with it.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on August 1, 2025
Posted by: Barny
[This review was collected as part of a promotion.] I love my fridge! Only wish I had room for a bigger one. I originally didn't want a side by side, but am so glad I found this one.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Needs improvement
on August 1, 2025
Posted by: Galaxygirl
[This review was collected as part of a promotion.] A few quirks that need fixed. 1. The water dispenser is too far forward and sometime misses the drip cup and drips on my floor. 2. The frig is very loud. 3. The shelves do not go the whole way back so if you put something small in the back of the frig it will fall down between the shelving units. Stupid design.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
on August 1, 2025
Posted by: Refrig
from wisconsin
[This review was collected as part of a promotion.] Refrigerator looks good and works competently, except that it leaks whenever we dispense water and the ice cube production is very very slow. It's only been installed a few days and already needs repair.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 4, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 760991.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Survey: 33-inch Wide Side-by-Side Refrigerator - 2
on August 1, 2025
Posted by: Kaye2025
[This review was collected as part of a promotion.] Overall I like the appliance. The one issue for me is that the side door to refrigeration side when opened will do a hard jerk open with a bang. I am not putting much on the side shelves for that reason. I have to catch the door and hold it
Written by a customer while visiting whirlpool.com
Customer Rating
3
Small fridge but looks nice
on August 1, 2025
Posted by: Ann890
[This review was collected as part of a promotion.] This fit nicely in our space. Be aware the fridge is very small and shelves are not very tall. Things like gallon of milk must go in the door. We have a second dorm fridge to help compensate. Freezer is ok size but does not hold a frozen pizza. Not a deal breaker for us since we have another freezer. Like that the front is magnetic.
Written by a customer while visiting whirlpool.com
Customer Rating
4
So far so Good
on August 1, 2025
Posted by: no nicknames
[This review was collected as part of a promotion.] We bought this to replace an LG that was 7 years old and had compressor issues for the past couple of years
We had space limitations, mainly with the height so this model fit and so far seems to be working fine. The right door opens a little too easily but other than that so far so good after a couple of weeks
We had space limitations, mainly with the height so this model fit and so far seems to be working fine. The right door opens a little too easily but other than that so far so good after a couple of weeks
Written by a customer while visiting whirlpool.com
Customer Rating
2
on August 1, 2025
Posted by: Dave63
[This review was collected as part of a promotion.] I bought this a month ago it runs almost non-stop and is kind of loud. Really makes me think it will not last long.
Response from whirlpool.comBy Branded Team, Consumer Care, August 4, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 761090.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 761090.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com