Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,213 Reviews)
Rating breakdown 12,213 reviews
5 Stars
5,845
4 Stars
3,936
3 Stars
1,636
2 Stars
375
1 Star
421
83%of customers recommend this product.
(
8,249 out of
9,910)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
3
on July 30, 2025
Posted by: Lori
[This review was collected as part of a promotion.] I still can’t figure out how to get the ice maker tray out of he freezer! As well as put on the brakes so it doesn’t roll forward when I open the door
Written by a customer while visiting whirlpool.com
Customer Rating
5
on July 30, 2025
Posted by: Grandma
[This review was collected as part of a promotion.] I'm very happy with my purchase. I love the ice/water in the door.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great cold features for every compartment
on July 30, 2025
Posted by: bes68
[This review was collected as part of a promotion.] I bought this side-by-side refrigerator less than a month ago and it was the best purchase I have ever made this year
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
great features
on July 31, 2025
Posted by: gray
[This review was collected as part of a promotion.] we are very Happy with it. we are glad we got it..
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on July 31, 2025
Posted by: None
from Post Falls Idaho
[This review was collected as part of a promotion.] We are happy with our side by side Whirlpool frig.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Features
on July 31, 2025
Posted by: Sandy
[This review was collected as part of a promotion.] Great refrigerator. Lots of space. Looks nice. Fits good in our space
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
one of the few that would fit the opening w/ ice
on July 31, 2025
Posted by: toms
from west olive, michigan
[This review was collected as part of a promotion.] we received a couple of weeks ago.
all is well so far.
all is well so far.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Poorly designed refrigerator (interior)
on July 31, 2025
Posted by: None
from Spring Lake, NJ
[This review was collected as part of a promotion.] I bought this side by side refrigerator on 6/30/2025. The outside appearance is nice. But the interior refrigerator and freezer space is very poorly designed. On the refrig side the main shelves are not adjustable at all and do not allow the storage of bottles taller than 8 inches whereas a common 1/2 gal. milk bottle is 10 in. tall. The only way to accommodate tall bottles is to remove a shelf but storage space is lost. Yes, storage shelves in the door are adjustable but clumsy for tall bottles since the door swings open and closed (motion). For the freezer side there is minimal storage space on the door.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 18, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #760725.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #760725.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com