Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,215 Reviews)
Rating breakdown 12,215 reviews
5 Stars
5,846
4 Stars
3,937
3 Stars
1,636
2 Stars
375
1 Star
421
83%of customers recommend this product.
(
8,250 out of
9,911)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
Nice fridge
on July 28, 2025
Posted by: Courtney
[This review was collected as part of a promotion.] I upgraded to this fridges couple weeks ago and love the fridge compartments however the shelves are not tall enough for gallon milk or pickle jars and the freezer space is very very small
Written by a customer while visiting whirlpool.com
Customer Rating
5
A good choice!
on July 28, 2025
Posted by: Happy customer
[This review was collected as part of a promotion.] I bought this less than a month ago, a brand recommended by our appliance repair person. Our kitchen refrigerator space is an odd size, so I was happy to find a quality appliance that fit the space. So far so good. I really like the space arrangement.. the refrigerator part is deep and holds more than my old fridge. The freezer is efficient and easier to find food also. The food is kept cold and there is an option to adjust temperature if desired. The doors are secure. Our old fridge had problem of one door popping open when the opposite door closed, but this fridge has doors that aren’t a challenge to open but are secure!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Refrigerator! It is Beautiful!
on July 28, 2025
Posted by: Ziggy
[This review was collected as part of a promotion.] Whirlpool is the best! Refrigerator has great features & is awesome! Love all the space both in the refrigerator & in the freezer!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on July 29, 2025
Posted by: Barb
[This review was collected as part of a promotion.] We are very happy with our recently purchased refrigerator.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Extremely unhappy
on July 29, 2025
Posted by: Unhappy customer
from Portland Oregon
I bought this on January 1 2025. At the 6 month point (July 1) I started having trouble with the door. I hangs up, it clicks, and is difficult to close. It appears that the seal is hanging up on the unit side which in not flush with the unit on the right side. The freezer side is fine. I've had 3 repair visits with no resolution. I've been told the door is keeping things cold so I've been told I just have to put up with it. POOR! I do not recommend this product.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 30, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 759461
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice refrig
on July 29, 2025
Posted by: Janet
[This review was collected as part of a promotion.] Good but the water dispenser is not cold. Just regular temperature.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on July 29, 2025
Posted by: None
[This review was collected as part of a promotion.] It is working well and meets our needs. 11111111111111111211
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great fridge
on July 30, 2025
Posted by: Glory
[This review was collected as part of a promotion.] This is a wonderfully made fridge. I would recommend it to anyone
Written by a customer while visiting whirlpool.com