Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,220 Reviews)
Rating breakdown 12,220 reviews
5 Stars
5,850
4 Stars
3,937
3 Stars
1,637
2 Stars
375
1 Star
421
83%of customers recommend this product.
(
8,251 out of
9,912)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
I like it very much.
on July 28, 2025
Posted by: Jan Eubanks
[This review was collected as part of a promotion.] It is a nice refrigerator and quiet.
However - I would have liked more room in the freezer part.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Eyesore!
on July 28, 2025
Posted by: Larry
[This review was collected as part of a promotion.] The only negative so far:
The door hinge hardware should be designed to be out of sight. Especially an eyesore with the lower hinge hardware. At the very least use components of the hardware that matches the color of the unit so it blends in not stick out.
The door hinge hardware should be designed to be out of sight. Especially an eyesore with the lower hinge hardware. At the very least use components of the hardware that matches the color of the unit so it blends in not stick out.
Written by a customer while visiting whirlpool.com
Customer Rating
2
The mobile refrigerator
on July 28, 2025
Posted by: MV89
[This review was collected as part of a promotion.] As far as getting the job done of keeping food cold and fitting into the non-standard width area in my kitchen this does the job. Smaller than our last fridge it still has enough room for what we need.
Where this product fails and why I wouldn't recommend to anyone is that it lacks any sort of leveling feet to keep it level and stationary. So, any time you open this refrigerator be ready for the entire thing to roll towards you! Not great with young children in the house. I contacted Whirlpool who gave me some shims (like wooden door shims) to stick in front of the wheels and those made it worse. Stay away
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 28, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #758753.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #758753.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Quiet good looking unit
on July 28, 2025
Posted by: Don6141
[This review was collected as part of a promotion.] Bought this refrigerator to fit in a tight space of an older home. Very surprised at how good it looks and how quiet it runs. Excellent appliance, very happy with it. Only downside is the permanent location of the shelves on the refrigerator side. Forces you to put milk and larger heavier items in the door which makes the door heavy when opening. All else great.
Written by a customer while visiting whirlpool.com
Customer Rating
1
on July 28, 2025
Posted by: Not happy
[This review was collected as part of a promotion.] I have had it for about 2 weeks
The motor runs almost constantly
Not happy
The motor runs almost constantly
Not happy
Response from whirlpool.comBy Branded Team, Consumer Care, July 28, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 758758.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 758758.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice Fridge
on July 28, 2025
Posted by: CMachado
[This review was collected as part of a promotion.] The fridge is very nice and seems to have a lot of space.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good basic fridge for its size
on July 28, 2025
Posted by: transplantednyker
[This review was collected as part of a promotion.] This was the only fridge that would fit in my 1990 kitchen. My only negatives are that it’s very noisy, like annoyingly noisy, and it’s not smudge resistant. I could be standing three feet away and there’d be a smudge on the stainless. It makes cubes and crushed, not very neatly. Lots of cleanup on the floor.
Written by a customer while visiting whirlpool.com
Customer Rating
5
just did above
on July 28, 2025
Posted by: Harry
[This review was collected as part of a promotion.] replaced a 24yr old fridge and am very happy with it and the configuration of the shelfs in both sides. also like the ice maker and on door dispenser.
Written by a customer while visiting whirlpool.com