Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,221 Reviews)
Rating breakdown 12,221 reviews
5 Stars
5,851
4 Stars
3,937
3 Stars
1,637
2 Stars
375
1 Star
421
83%of customers recommend this product.
(
8,252 out of
9,913)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
So far, so good
on July 26, 2025
Posted by: Darc
[This review was collected as part of a promotion.] After a month I’m very happy with this purchase! I have not had any problems. The unit keeps good temperature, is plenty big, and I’m enjoying the in door ice and water feature. Also, loving the fingerprint resistant stainless steel coating.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Yay new frig
on July 26, 2025
Posted by: Sam K
[This review was collected as part of a promotion.] Love the new frig. However the ice & water dispensing area are too small. A glass tumbler hardly fits in to catch the ice. It piles up inside before the glass can be removed then falls on the floor. Maybe it’s a learning curve thing.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Efficient- sleek
on July 26, 2025
Posted by: Roger205
[This review was collected as part of a promotion.] Compact and efficient but because of the design of ice maker it minimizes the space for the freezer.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not what I was expecting
on July 26, 2025
Posted by: Kelly girl
[This review was collected as part of a promotion.] My refrigerator is not a month old. The service people have been here twice already. If the repair today doesn’t fix the problem I’m going to ask for a replacement. How can a brand new appliance not work properly?
Written by a customer while visiting whirlpool.com
Customer Rating
5
Whirlpool Side-by-side
on July 26, 2025
Posted by: Wood70
from Amarillo, Texas
[This review was collected as part of a promotion.] Nice appliance really enjoy the anti-fingerprint feature. Looks sharp and clean
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not the best but it'll do the job
on July 27, 2025
Posted by: Nana
from Vancouver B.C.
[This review was collected as part of a promotion.] This fridge is just okay overall. At 21 cu. ft., it feels a bit small, especially if you have a family or do a lot of grocery runs. That said, one of the main reasons I went with this model is that it's short enough to fit under my kitchen cabinet without needing to dismantle or modify anything – which saved me a big headache.
Performance-wise, it’s not the strongest. The water dispenser has low pressure, so it takes a while to fill up a glass. Ice production is also pretty slow – don’t expect it to keep up if you use a lot of ice daily.
If you’re tight on space and need something compact that still looks decent, it might be a good fit. But if storage and performance are top priorities, you might want to look elsewhere.
I would recommend this to a friend!
Response from whirlpool.comBy Branded Team, Consumer Care, July 28, 2025
Hi Nana, Thank you for your feedback.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great storage!
on July 27, 2025
Posted by: Moses25
[This review was collected as part of a promotion.] This was purchased for my rental house my sister lives at, and she is very happy with it.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Crappy freezer?
on July 27, 2025
Posted by: Summy
[This review was collected as part of a promotion.] Not producing enough ice? Freezer temp seems high? 15 degrees cold enough? Had some ice cream that had to be thrown out due to softness. Ruined it. Can’t be right?
Response from whirlpool.comBy Branded Team, Consumer Care, July 28, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 758496.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 758496.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com