Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,222 Reviews)
Rating breakdown 12,222 reviews
5 Stars
5,851
4 Stars
3,937
3 Stars
1,638
2 Stars
375
1 Star
421
83%of customers recommend this product.
(
8,252 out of
9,913)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
Great product for the money
on July 22, 2025
Posted by: Denise
from Everett, MA
[This review was collected as part of a promotion.] So far the only thing I'm not a fan of is there isn't much ability to adjust shelving heights. Other than that, I'm happy with my purchase. I also like the can shelf. I kind of wish there were more.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good purchase!
on July 22, 2025
Posted by: Pastor Ken
[This review was collected as part of a promotion.] I bought this refrigerator because while our old refrigerator was working just fine, it was difficult to see what was in back on the shelves because the freezer was on top, which made us stoop to find items. We are well pleased with he side by side. As senior citizens with ailments that keep appearing, stooping was not ideal!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Looks good is all!!!
on July 22, 2025
Posted by: Stacie
[This review was collected as part of a promotion.] Over all it is a refrigerator and it does its job. However the shelves are not adjustable and I do not like that my eggs freeze, but if I turn the temp down the milk isn’t cold enough! . Also the water dispenser is placed in an odd spot just over the ice dispenser and is easily bumped and makes a mess often when getting ice.i have had to call a technician out to look at mine because the freezer door handle shocks you when touched.so I am not having such a good experience so far with my new refrigerator! Maybe I got a dud!!!
Response from whirlpool.comBy Branded Team, Consumer Care, July 23, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 755557
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 755557
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on July 22, 2025
Posted by: pop-pop7
[This review was collected as part of a promotion.] I love the size my old one was too big and I love the ice cube dispenser
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great refrigerator
on July 22, 2025
Posted by: Cllowe
from Rio Rancho, NM
[This review was collected as part of a promotion.] Overall a great appliance. The drawers do not slide easily but are serviceable. I wish that this was an energy star appliance.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on July 22, 2025
Posted by: nero
[This review was collected as part of a promotion.] it is ok but water leaks onto the plastic tray in the door where the controls are for the ice dispenser and water dispenser.
Written by a customer while visiting whirlpool.com
Customer Rating
4
External water & ice access is great..
on July 22, 2025
Posted by: Barb1959
[This review was collected as part of a promotion.] I am very pleased with my new refrigerator. It' s beautiful, with clean lines. I like the plainness of the glass shelves, although I do not find the spacing to my liking. Top shelf will not hold half or whole gallon of milk because of height. I did not notice this model did not have adjustable shelves; but for the most part that's ok.
.Shelves in the door are suitable for milk jugs, but usually aren't as stable in temperature.
.Shelves in the door are suitable for milk jugs, but usually aren't as stable in temperature.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Ice Maker Disappointing
on July 22, 2025
Posted by: Rcoe
[This review was collected as part of a promotion.] We bought the current 33 inch version to replace our 20 year old 33 inch version. Nice looking but very disappointed with the ice maker that is maybe half the size of our old one. Can’t get enough ice for my families daily use. Our old one stopped dispensing from the door and the ice maker stopped working all together so we basically had to buy a new fridge to get ice… and it’s disappointing and not happy
Written by a customer while visiting whirlpool.com