Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,236 Reviews)
Rating breakdown 12,236 reviews
5 Stars
5,860
4 Stars
3,941
3 Stars
1,638
2 Stars
375
1 Star
422
83%of customers recommend this product.
(
8,255 out of
9,916)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
1
on July 9, 2025
Posted by: doggie
[This review was collected as part of a promotion.] I bought this 1 week ago and the thing already has to be replaced........
Response from whirlpool.comBy Branded Team, Consumer Care, July 9, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 749783
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
FEATURES
on July 9, 2025
Posted by: bobo
[This review was collected as part of a promotion.] love everything about it. i had a huge fridge and everything in it fit nicely into this one
Written by a customer while visiting whirlpool.com
Customer Rating
3
Has issues
on July 9, 2025
Posted by: Ljg45
[This review was collected as part of a promotion.] Drawers sticky, cheap built after getting thinks in, not much storage with sloped back. Not enough shelf adjustments, get what they have not movable. Hope it lasts more than five years, but that's our throw away world.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great refrigerator!
on July 10, 2025
Posted by: Refrigerator user
[This review was collected as part of a promotion.] Overall a great refrigerator. However the freezer section is a lot smaller than I expected.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Whirlpool Side by Side Refrigerator
on July 9, 2025
Posted by: Ali56
from Massillon, OH
[This review was collected as part of a promotion.] I just got my new refrigerator a week ago today. My only comment is where the top shelf in the refrigerator is doesn't allow me to place my Brita Water Pitcher on it. I have to place it in the door, which is a bit more cumbersome. I don't see that the shelves can be moved either on this model. I also had a little trouble with the ice dispenser, but think it is working ok now. It might have just been the operator!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Fits my space
on July 10, 2025
Posted by: Cyn1
from Constantia, New York
[This review was collected as part of a promotion.] I don’t like the position of the top shelf, there isn’t enough room to put a half gallon of milk, poor design flaw there, the drawers are a cheaper plastic than what I had in my other refrigerator
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Review
on July 10, 2025
Posted by: Kenk
[This review was collected as part of a promotion.] I like the can holder and the deeper door bins. Tanks
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love all the features .
on July 10, 2025
Posted by: Jfray
[This review was collected as part of a promotion.] Had two failures in 1 year with Frigidaire but now I feel at ease with this purchase.
Written by a customer while visiting whirlpool.com