Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,194 Reviews)
Rating breakdown 12,194 reviews
5 Stars
5,839
4 Stars
3,927
3 Stars
1,633
2 Stars
374
1 Star
421
83%of customers recommend this product.
(
8,246 out of
9,904)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
2
HOPE IT PROVES ME WRONG!
on April 1, 2024
Posted by: chank
[This review was collected as part of a promotion.] Just waiting for it to Break! Underwhelmed with the drawer slides - it's not easy, and it hangs up and I know it will break with the slightest effort. Cheap crap. I can't believe that Whirlpool has the least things go wrong with it when it seams like it's already inferior in using drawers on a regular daily basis. I HOPE IT PROVES ME WRONG! It's loud and seams to run a lot! Was supposed to have streak-free stainless, but it shows everything. I can say that the interior lighting is excellent. Going to need someone to line up the doors properly. Had it about a month so far...
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 2, 2024
We are constantly working to improve our appliances and our service, and it is only through feedback from customers like you that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. We know that can be disheartening; especially when you have just purchased a new and you have high expectations for it. We’re sorry that we are not meeting/delivering these expectations.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Plenty of room for a 23 cubic foot
on April 1, 2024
Posted by: Eclip
[This review was collected as part of a promotion.] This is a replacement refrigerator for us through our home warranty company. So far this replacement has performed perfectly.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on April 1, 2024
Posted by: Zeke22
[This review was collected as part of a promotion.] I bought the refrigerator a week ago and and had the first service call today. The ice maker was leaking water. The repair man came and made some adjustments. He said this model will somtimes leak a litle water.
Written by a customer while visiting whirlpool.com
Customer Rating
2
on April 1, 2024
Posted by: ron 5
from New Ringgold, PA 17960
[This review was collected as part of a promotion.] Fridge is small and difficult to use. The front is dented in multiple places and the repair man could not level it left to right and front to back. He thinks the rear feet may be broken. I can not fix it myself too heavy. Concerned the leaning will cause the ice maker and water to leak.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 2, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 511662.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great price. Bought slightly dinged up.
on April 1, 2024
Posted by: My new fridge
[This review was collected as part of a promotion.] Bought a month or so ago and so far so good. Still evaluating.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Exceptional appliance at a great price
on April 1, 2024
Posted by: Rich
[This review was collected as part of a promotion.] I consulted a trusted appliance repairman whom I have worked with for years and he recommended Whirlpool. I purchased the unit at a discount appliance outlet and required it to be in the original packing crate which it was. It was delivered the next day and set up. I believe this is an exceptional piece of equipment especially at the price point that I purchased it at. It has proven to be a wise purchase at a great price and what more can a consumer ask for?
Written by a customer while visiting whirlpool.com
Customer Rating
4
Some good, some annoyances.
on April 2, 2024
Posted by: Will
[This review was collected as part of a promotion.] Just purchased due to old freezer going up. Everything operates as expected. Was delivered with a few dents and I cannot figure out if the top hinges should have covers on them. Freezer side is a little narrow, but this makes the refrigerator side more spacious. The included rack for cans is a cool feature but only holds 6 12 oz cans, it would be more helpful if it held and entire 12 pack. The hinges allow the doors to swing fully open even when you don't want it to, which can be annoying if you need 2 hands to pull something out of the refrigerator.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great frig
on April 2, 2024
Posted by: Dabush55
[This review was collected as part of a promotion.] Every aspect of setup and operation went perfectly. Absolutely thrilled with my new refrigerator!
Written by a customer while visiting whirlpool.com