Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,185 Reviews)
Rating breakdown 12,185 reviews
5 Stars
5,836
4 Stars
3,925
3 Stars
1,631
2 Stars
373
1 Star
420
83%of customers recommend this product.
(
8,242 out of
9,899)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
3
Door open alarm
on March 20, 2024
Posted by: Karen’s refrigerator
from Deland,FL
[This review was collected as part of a promotion.] I bought this because it fit in my limited space
I’m happy with it but it doesn’t alarm when door is left open and information say it has this feature but doesn’t work or tell you how to turn this feature on or off
I’m happy with it but it doesn’t alarm when door is left open and information say it has this feature but doesn’t work or tell you how to turn this feature on or off
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice, but shelves don't adjust.
on March 20, 2024
Posted by: catwoman0129
from Dowagiac MI
[This review was collected as part of a promotion.] The only complaint I have about this model is that the refrigerator compartment shelves cannot be moved (adjusted). What you see is what you get. Because of this, you have to put gallon jugs of milk in the door shelves (which are, to a degree, adjustable). I was replacing the previous model of this same unit and mistakenly believed them to be nearly identical in style. Not. I had to stick with this model because of height restrictions under my overhead cabinets. Otherwise, it's a nice unit.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Refrigerator door organizers are very good
on March 21, 2024
Posted by: Tom56
[This review was collected as part of a promotion.] It’s a little smaller inside than we thought it was,but we are making it work !
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great ice maker!
on March 21, 2024
Posted by: Cher62
from San Jose, CA
[This review was collected as part of a promotion.] Bought this 10 days ago and so far the ice maker is all good!
Have to wait for the summer when outside temperature could affect fridge temperature because right now it’s at its coldest and the meter reads 38 F. Fridge door is noticeably lower than the freezer door. Should I worry about it?
Have to wait for the summer when outside temperature could affect fridge temperature because right now it’s at its coldest and the meter reads 38 F. Fridge door is noticeably lower than the freezer door. Should I worry about it?
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Disapponted
on March 21, 2024
Posted by: Mrs. D
from Chicago, IL
[This review was collected as part of a promotion.] Not very happy with this refrigerator. This refrigerator has NO adjustable legs to level the refrigerator to the floor. It moves and slide everytime you open the doors. I had to buy shims to stable the movement. Had I known it could not be leveled I might have bought another refrigerator or a different brand. I am truly disappointed.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 22, 2024
We are constantly working to improve our appliances and our service, and it is only through feedback from customers like you that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. We know that can be disheartening; especially when you have just purchased a new and you have high expectations for it. We’re sorry that we are not meeting/delivering these expectations.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Try something else
on March 22, 2024
Posted by: Roberto
[This review was collected as part of a promotion.] I bought this four months ago and it’s been nothing but problems since day one the doors are crooked. The motor And it seems like it’s running all the time I called to get service and all they wanna do is sell me a warranty on something that the warranty didn’t expire for. I am dissatisfied.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 22, 2024
Thank you for sharing your insights with us, Roberto. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 505909.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
4
on March 22, 2024
Posted by: Creative Mom
[This review was collected as part of a promotion.] I bought this refrigerator three weeks ago. It took two trips, but the end results I am enjoying my retrig. I bought my first Whirl Pool thirty years ago and had no problems. That is why I wanted to buy a Whirl Pool again.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Poor Quality
on March 22, 2024
Posted by: Appliance savvy
[This review was collected as part of a promotion.] Needed to replace an older Whirlpool side-by-side refrigerator. This new one makes
odd noises. The interior workmanship is poor. The glass shelves and sliding drawers are
extremely low quality. They don't open easily and seem quite delicate. I won't buy another
Whirlpool refrigerator again.
odd noises. The interior workmanship is poor. The glass shelves and sliding drawers are
extremely low quality. They don't open easily and seem quite delicate. I won't buy another
Whirlpool refrigerator again.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 26, 2024
We are constantly working to improve our appliances and our service, and it is only through feedback from customers like you that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. We know that can be disheartening; especially when you have just purchased a new and you have high expectations for it. We’re sorry that we are not meeting/delivering these expectations.
Written by a customer while visiting whirlpool.com