Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,183 Reviews)
Rating breakdown 12,183 reviews
5 Stars
5,835
4 Stars
3,925
3 Stars
1,631
2 Stars
373
1 Star
419
83%of customers recommend this product.
(
8,242 out of
9,898)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
on March 4, 2024
Posted by: Cold one
from Denver Co.
[This review was collected as part of a promotion.] I bought this a month ago and I am very happy with it. The only thing I don’t like is the top shelf is not tall enough to put bigger Items and it not adjustable.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Totally disappointment
on March 4, 2024
Posted by: Disappointed
[This review was collected as part of a promotion.] I’m disappointed. The design of the interior required me to remove a shelf in order to place a gallon ice tea containers and taller bottles. In addition. The location of the water spout results in water to go drip down the front of the refrigerator onto the floor. My last Whirlpool refrigerator had the water spout placed farther back a removable tray that took care of any drips of water.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 5, 2024
Thank you for sharing your insights with us, Disappointed. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 495855.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great space and elegant.
on March 4, 2024
Posted by: Aragonesa
from Charlottesville, Virginia
[This review was collected as part of a promotion.] I bought this side by side refrigerator in an emergency replacement and it has been working great. The room inside exceeds what I had and the look accentuates my kitchen. I like the water filter feature and it is easy for replacement. The only issue is that the appliance manual is not accurate and I had to contact the store for help. The information on the filter was not accurate. Aside from that, I love my new refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Fits the hole. It not the purpose
on March 4, 2024
Posted by: It’s just me
[This review was collected as part of a promotion.] I bought this about a month ago. Most of the options were too tall for my space except for this one. I’m not a fan of the French door set up, feels like less space or harder to organize at least.
Response from whirlpool.comBy CA SOCIAL CARE, March 6, 2024
Hello! Thank you for taking the time to review your Whirlpool appliance. We want to be a brand you can trust! Should you have any questions or concerns about your product, please feel free to send us an email at canadasocial@whirlpool.com. Kindly provide us with your model and serial number, your phone number, and your review ID (278749518). Thank you! -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
4
Pretty Good Fridge. Not Great, but Pretty Good.
on March 4, 2024
Posted by: Hzwf01
[This review was collected as part of a promotion.] We’ve had our new fridge for almost a month now, but adjustments have been made. For instance, a frozen pizza box doesn’t fit well and there is limited freezer space, contrary to people saying side by side refrigerators having more space than the drawers. It’s nothing compared to the space of our previous top freezer. Lesson learned. So far, I like the amount of light and visibility the placement of the shelves provide. It would be nice if they were adjustable, but we are making do with what space we have. We haven’t had the water filter/ice maker hooked up yet, so I am looking forward to this feature balancing the cons.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Pleased but.....
on March 5, 2024
Posted by: AnnP
[This review was collected as part of a promotion.] I like the ice maker, but the bin for storage could be improved. It isn't convenient in its present location. I am not particularly pleased with the produce drawers. The drawers don't move smoothly and the bottom drawer feels like it will fall out if you try to open it all the way.
Written by a customer while visiting whirlpool.com
Customer Rating
4
All the features we needed
on March 5, 2024
Posted by: Fridge 2
from Grimsby Ontario
[This review was collected as part of a promotion.] The fridge has met all of our expectations and more
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Feature not explained
on March 5, 2024
Posted by: Metal Shelf
[This review was collected as part of a promotion.] Working well. I have tried, but found no one who knows what the metal door shelf is for, including the seller and the installer!! I have contacted Whirlpool to no avail!!
Written by a customer while visiting whirlpool.com